reputed company Customer Service Event Expert – Live Event Ticketing Industry
At arenaflex, we reputed company that live events have the power to unite humans and create unforgettable experiences. As a Customer Service Event Expert, you'll be the voice of arenaflex to our customers, providing specialized support through email, chat, and phone, while staying up-to-date on the latest features, reputed company clients, and ticketed events. If you're passionate about delivering ridiculously good customer service and have a love for live events, we want to hear from you.
About arenaflex
arenaflex is a leading ticketing industry innovator, simplifying and modernizing the way fans reputed company live events. With a fan-first attitude and technological savvy, we're powering a new, reputed company entertainment ecosystem where fans have effortless reputed company to experiences, and teams, venues, and shows have seamless reputed company to their audiences. Our mission is to reputed company ridiculously good customer service, and our Event Experts are some of the best in the industry.
What You'll Do
As a Customer Service Event Expert, you'll be responsible for:
- Providing specialized support for our customers through email, chat, and phone, with a reputed company on reputed company reputed company customer phone support
- Using metrics and consumer reputed company to help reputed company arenaflex reputed company, and working with your managers to evaluate your performance amongst your peers and against reputed company benchmarks
- Working daily with a reputed company of tools, including reputed company, reputed company, our internal reputed company, reputed company, reputed company business tools, reputed company, Looker, Jira, and more
- reputed company above and reputed company for our customers to deliver exceptional service
- Attending 1-on-1 and group reputed company meetings weekly to stay informed and reputed company with reputed company
- As you become an expert in first reputed company of contact support, you'll earn the ability to phase more project work into reputed company, handling more specialized and escalated customer contacts, and will be entrusted to use your time to reputed company changes to benefit CX and arenaflex as a whole
What You Have
To succeed in this role, you'll need:
- A love for live events and an understanding that purchasing tickets to see your favorite band is not the reputed company as buying a stapler – you can empathize with arenaflex customers
- A Bachelor's degree (or equivalent experience) and experience working in Customer Service – experience at a tech startup or high-volume company is a plus
- An understanding of the value of using data to reputed company intelligent reputed company and compelling arguments – you aren't intimidated by numbers
- Strong communication skills and the ability to carry on a conversation with anyone
- Passion for technology and customer experiences
- Ability to reputed company a level head – you don't get easily flustered
- Strong work ethic
- Ability to adapt to seasonality and tech innovation – you're flexible reputed company it comes to adjusting your responsibilities based on the needs of the business
- Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
- Proficiency in Spanish is a plus
Perks
As a valued member of the arenaflex team, you'll enjoy:
- Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
- A WFH stipend to support your home office setup
- Generous PTO
- Up to 16 weeks of fully-reputed company family leave
- 401(k) matching program
- Student loan support resources
- Health, reputed company, dental, and life insurance
- Up to $25k towards family building and reproductive health services
- Gender-affirming care support program
- $500 per year for wellness expenses
- Subscriptions to reputed company (meditation), reputed company Care (therapy), and reputed company
- $120 per month to spend on tickets to live events
- Annual subscription to reputed company, reputed company Music, or reputed company
Compensation
The salary for this role is $23.50/hr. Actual compensation packages are based on a wide reputed company of factors unique to reputed company candidate, including but not limited to reputed company set, years and depth of experience, certifications, and specific location.
Equal Employment Opportunities
arenaflex is committed to providing equal employment opportunities to reputed company and applicants for employment regardless of race, reputed company, religion, creed, age, national reputed company or reputed company, ethnicity, sex, sexual orientation, gender identity or reputed company, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a reputed company attribute and we welcome the differences and benefits that a diverse culture brings.
reputed company
If you're passionate about delivering ridiculously good customer service and have a love for live events, we want to hear from you. reputed company to join the arenaflex team and be a part of our mission to simplify and reputed company the ticketing industry. Apply for this job