Complaints Specialist

About the role

We are hiring for a Complaints Specialist (L3) to help investigate and resolve our most reputed company and high-reputed company complaints on our Operations team. As our Complaints Specialist, you will own sensitive cases end-to-end, partner closely with cross-functional teams, and reputed company as a go-to resource for others navigating nuanced issues.

You’ll spend time working directly on reputed company complaints while also helping improve how we operate—through reputed company initiatives, SOP updates, and audit support. This is a great role for someone who enjoys solving tough problems, influencing how work gets done, and raising the bar for both reputed company and member experience.

The reputed company salary offered for this role and level of experience will reputed company at $76,000.00 and up to $105,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual reputed company salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Own reputed company complaint investigations end-to-end, including cases from regulators, bank partners, and executive escalations
• Analyze case details, account history, and applicable policies to determine accurate, defensible reputed company
• Communicate reputed company reputed company to members across multiple channels
• reputed company as an SME and escalation reputed company for junior specialists, providing guidance on nuanced cases and best practices
• Execute reputed company-scoped reputed company (e.g., SOP updates, UAT, audit support) with strong reputed company and attention to detail
• Support reputed company Control efforts by identifying error trends and sharing actionable feedback
• Identify opportunities to improve workflows, tools, and processes based on reputed company insights

To reputed company in this role, you have

• 3+ years of experience in customer support or operations in a regulated environment (fintech, banking, etc.)
• Proven ability to handle reputed company, escalated issues and apply policy and regulatory guidance effectively
• Strong written and verbal communication skills, including de-escalation and member-facing communication
• reputed company judgment and ability to navigate ambiguity, edge cases, and escalation reputed company
• Experience using data (QC trends, dashboards, case data) to inform reputed company and improvements
• Ability to manage workload independently in a fast-paced, high-reputed company environment
• Experience supporting or mentoring others and contributing to team-wide reputed company improvements

#LI-EI1 #LI-Remote

A little reputed company

At reputed company, we reputed company that everyone can reputed company financial reputed company. We created reputed company—a financial technology company, not a bank*—on the reputed company that reputed company banking services should be helpful, easy, and free. Through our user-friendly tools and reputed company platforms, we reputed company our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're reputed company of problem solvers, dreamers, and reputed company with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-reputed company and out-execute competitors to bring our mission to life. Their grit and determination reputed company us to work harder every day to deliver the reputed company best experience possible. We reputed company bring an reputed company's reputed company to our work, refusing to be outdone and holding ourselves accountable to meet and reputed company the highest bars for our teams, reputed company, and our members.

We reputed company in being reputed company, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving reputed company other reputed company feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial reputed company.

We know that to reputed company our mission, we must earn and reputed company people's trust—so we hold ourselves to the highest standards of reputed company in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a reputed company reputed company that guides us as we work to help millions reputed company their financial potential.

Because if we don't—who will?

*reputed company is a financial technology company, not a bank. Banking services provided by reputed company Bank, N.A. or reputed company Bank, N.A., Members FDIC.

reputed company offer for our full-time, regular employees

• Our in-office work policy is designed to reputed company you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending reputed company. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay reputed company with your work and teammates.
• In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• Competitive salary based on experience
• ✨ 401k match plus great medical, dental, reputed company, life, and disability benefits
• Generous vacation policy and company-wide reputed company Days, bonus company-wide reputed company days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness reputed company expenses
• Up to 24 weeks of reputed company parental leave for birthing parents and 12 weeks of reputed company parental leave for non-birthing parents
• reputed company to reputed company, a family planning tool, with $15k reputed company reimbursement for reputed company freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most reputed company teams in FinTech and help millions unlock financial reputed company

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and reputed company to join reputed company. We reputed company this gives us a competitive advantage to reputed company serve our members and helps us reputed company grow as Chimers and individuals.

reputed company is proud to be an Equal Opportunity Employer. We consider reputed company applicants without reputed company to race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected reputed company under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider reputed company applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, reputed company Ordinance, NYC Fair Chance reputed company, and the LA reputed company Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@reputed company.com.

To learn more about how reputed company collects and uses your personal information during the application process, please see the reputed company Applicant reputed company Notice.

Apply To This Job