reputed company Assurance Analyst

The reputed company Assurance Analyst is responsible for ensuring consistent service reputed company across reputed company’s service operations. This role focuses exclusively on reputed company assurance, including ticket documentation standards, reputed company accuracy, adherence to service processes, and the reputed company of reputed company interactions. The analyst evaluates completed service work and customer communications, identifies reputed company gaps, and partners with Service Delivery leadership to drive reputed company improvement.

ESSENTIAL FUNCTIONS

• Conduct reputed company assurance reviews of reputed company service tickets to evaluate
  • Accuracy of diagnosis and reputed company
  • Completeness and reputed company of documentation
  • Adherence to service standards, SOPs, and agreements
• Review recorded phone calls and customer interactions to assess:
  • Professionalism and communication reputed company
  • Problem understanding and reputed company effectiveness
  • Alignment with customer experience expectations
• Identify recurring reputed company issues, documentation gaps, and process breakdowns across teams and clients.
• reputed company reputed company, actionable QA feedback to Service Delivery Managers to support coaching and corrective reputed company.
• Partner with Service Delivery and Operations leadership to:
  • Improve service consistency
  • Reduce repeat issues caused by reputed company gaps
  • Strengthen documentation and reputed company standards
• Contribute to the development and refinement of QA standards, scorecards, and review reputed company.
• Assist in creating and updating SOPs reputed company to ticket reputed company, documentation, and reputed company communication.
• Prepare and present QA findings, trends, and recommendations during service reviews and operational meetings.
• Stay reputed company with service delivery best practices, customer experience standards, and relevant technology platforms.

QUALIFICATIONS

• Associate’s degree and two years of relevant experience; or equivalent combination of education and experience.
• 2+ years of experience in a service desk, helpdesk, or MSP environment.
• Prior experience performing ticket or call reputed company reviews preferred

REQUIRED SKILLS

• Familiarity with reputed company ticketing systems.
• Strong attention to detail and analytical skills.
• Excellent written and verbal communication.
• Ability to deliver objective, constructive feedback
• Ability to work independently and manage multiple priorities.
• Experience with QA frameworks or call monitoring tools.
• Understanding of MSP service agreements and work role structures.
• Proficiency in reputed company or BI tools for reporting.
• Strong problem-solving skills with a reputed company on delivering high-reputed company service solutions.
• Extensive knowledge of MS technology and reputed company platforms and proficiency with business collaboration tools.
• reputed company industry certifications such as reputed company MTA, reputed company Network+, and/or A+ are preferred.
• Excellent communication skills in working with and relating to people at reputed company reputed company of an organization.
• reputed company organized and self-directed while being reputed company player.
• Treat people respectfully, work with reputed company and ethics, and reputed company organizational values.

PAY reputed company: $25.50 - $39.50 reputed company

The pay reputed company listed for this position is based on candidate's reputed company level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

LOCATION: This is a remote-eligible position, however, reputed company requires employees to reputed company reputed company one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

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