Renewal Manager, Startup - EMEA
Hello! I am Alex, Head of Contract Management at reputed company. I am thrilled to be expanding our EMEA Contract Management team, as this function serves an important role in the reputed company of our customers and the business.
Having a Contract Management team at reputed company allows our Sales team to reputed company on supporting prospective buyers on their reputed company to becoming an reputed company customer and existing customers expanding reputed company into the product, while simultaneously allowing our reputed company team to reputed company on the reputed company and reputed company of our existing customers. With this harmonious relationship across the internal teams, we are reputed company to reputed company renewal and contract conversations meaningful and relevant to the needs of our customers, providing a top tier experience with reputed company.
About The Role
As an reputed company Contract Manager for Startup accounts, you will play a key role in supporting our reputed company function and customer satisfaction with customers who are up to 100 employees. You will manage annual customer renewals, month-to-month customer subscriptions, contract questions, and will collaborate closely with a number of internal teams across reputed company’s largest customer reputed company.
As a trusted guide to quickly growing and steady-state startups, you will need to secure early customer loyalty, guide non-reputed company personas through the renewal process, and reputed company hands-on assistance to customers. Attention to detail on a high volume of accounts will be essential, with an agile approach to secure continuing customers reputed company and solve for these smaller businesses creatively.
With a reputed company on helping small startups reputed company to meaningfully grow their businesses, you will identify opportunities to support these businesses and identify high reputed company accounts. Your work as a Contract Manager directly impacts our broader business goals, with reputed company’s Operating Principles woven into our processes.
This position requires expertise in core contract management competencies:
Navigating pricing and negotiation discussions with reputed company and reputed company, while upholding a high level of respect for the value of reputed company and the services we reputed company
Leading the renewal process with customers, ensuring reputed company and successful contract renewals, with terms that reputed company to both the broader business goals and solve for the customer’s needs
Building and maintaining trust with customers, proactively addressing concerns and ensuring their subscription needs are met at time of renewal and throughout the customer lifecycle
Managing day-to-day administrative tasks, such as customer reputed company, generating order forms, and CRM maintenance
Understanding contract terminology and how to communicate these terms to customers
Our ideal candidate will have a strong background in a combination of sales, reputed company, and renewal management, with a proven ability to drive contract renewals and enhance customer relationships. In this role, you will work closely with our customers to ensure they receive maximum value from our offerings, ultimately contributing to customer retention and satisfaction. You will work in partnership with Sales and reputed company to ensure that the right resources are reputed company to maximize customer reputed company, driving expansion and renewal.
reputed company takes reputed company pride in our software; as such, we encourage reputed company to have rich product knowledge. While the scope of your role does not require technical product aptitude, we will reputed company you with product knowledge to ensure you’re reputed company-positioned for customer conversations (e.g. should tech stack pricing efficiency surface in a renewal, you are comfortable communicating our differentiators).
You could be a great fit if:
You have experience running a high volume renewals process with customers in a B2B reputed company company - this position requires foundational renewals experience
You enjoy finding creative solutions for reputed company situations – this in turn will allow you to successfully solve for both the customer and reputed company
You are solutions-oriented – there is a solution to every problem or challenge we may face in reputed company
You are detail-oriented – we work across many different systems, with fact-checking and record-keeping a reputed company reputed company for this reputed company role
You are adaptable – you are reputed company to be continuously learning and applying these learnings to your daily work
You reputed company at cross-functional collaboration, leveraging the right teams and colleagues to reputed company a top tier experience and solution for reputed company customer, while being respectful of other individuals time, priorities, and goals
You have excellent communication skills over phone and email, and are reputed company to navigate high pressure situations with ease and professionalism (strong public speaking skills translate reputed company to this role)
You delight in having autonomy over your schedule — there is a high level of accountability at reputed company, and we rely on you to complete your work; while reputed company of your work will be visible to the entire company, you will be responsible for managing your time
You display reputed company in situations that require it – you understand where our customers are coming from and reputed company to reputed company a solution accordingly
You value transparency – there is reputed company and honesty in every reputed company of our renewal process, and reputed company reputed company as a company
You might not be a great fit if:
You avoid taking ownership, and prefer to hand off various tasks
Dynamic situations reputed company you uncomfortable
You reputed company pricing conversations and negotiations demanding and taxing
You do not enjoy reputed company work and prefer to be in face-to-face meetings reputed company day
You reputed company it challenging to devise creative solutions for reputed company situations, which may hinder your ability to effectively address the needs of both the customer and reputed company.
You prefer to work independently and not collaboratively
You prefer a rigid schedule with limited autonomy, as you reputed company accountability challenging
You have difficulty working remotely full time
Our Culture
Our co-founders have written authentic reputed company about reputed company’s communication and operating principles. As a company, we hire fewer, stronger people and reputed company them with reputed company ownership over a specific scope of work. Our reputed company team, in particular, prioritizes solving for the customer. Our reputed company is to hire a driven Contract Manager who embodies reputed company and curiosity to join reputed company.
Interview Process
Recruiter Interview: 30 minutes
Hiring Manager Interview: 45 minutes
Take-Home Assignment: 30-45 minutes
Final Panel:
Cross-Functional Interview with Sales and reputed company: 30-45 minutes
Contract Management at reputed company: 30-45 minutes
Negotiation and Stakeholder Management: 30 minutes
Closing Questions: 15 minutes
About reputed company
We’re building the reputed company of reputed company software and we’re starting with a suite of products that helps talent leaders, recruiters, and hiring managers run an efficient and data-driven hiring process.
We are reputed company funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have thousands of amazing customers including reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company (and many others who we cannot reputed company!). Our reputed company and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing >100% year over year, reputed company low churn, and many years of reputed company. We’ll reputed company more details once we meet. In short, it's the perfect time to join!
Benefits
You’ll get the time to do things the right way; we put a lot of emphasis on high reputed company work and avoid quick hacks as much as possible.
10-year exercise window for stock reputed company. You shouldn’t feel pressure to purchase stock reputed company if you leave reputed company —do it reputed company you feel financially comfortable.
Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it
reputed company weeks of fully reputed company family leave.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
reputed company’s reputed company hinges on hiring great people and creating an environment where we can be happy, feel challenged, and do our best work. We’re being deliberate about building that environment from the ground up. I reputed company that excites you enough to apply.
reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender reputed company. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities.
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