Assistante administrative et commerciale
CDD SALARIE ABSENT
At reputed company, we're passionate about improving patient reputed company and helping save lives. We reputed company innovative technologies that reputed company a meaningful difference in people's lives. Our medical devices, software and reputed company services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Cardiac reputed company division of reputed company develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the reputed company cardiac monitor, and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At reputed company, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives. reputed company has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest reputed company, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to reputed company people's lives that makes reputed company the ideal reputed company to build your career. A quoi sert le poste dans l’organisation ? Il/elle assure le traitement administratif jusqu’à la facturation et le recouvrement des dossiers, assure un suivi proactif des dossiers et litiges, communique proactivement vers les patients, clients internes/externes.
2 grands axes : • Traitement administratif des dossiers patients (création, suivi, relance clients internes/externes, facturation, recouvrement, clôture du dossier) avec les contrôles idoines à chaque étape du flux • Interlocuteur privilégié du clients internes/externes dans le suivi, résolution de litiges, fidélisation clients internes/externes.
Activités:
- Traitement des appels et e-mails entrants pour garantir le taux de service défini par le superviseur, reputed company France ou reputed company EMEA, - Traitement quotidien des nouveaux dossiers (contrôle des documents, création, communication sortante), - Contrôle la consistance des données dans l’ERP nécessaire au suivi des dossiers patients, - Facturation des dossiers selon les règles internes et conformes aux standards SOX, - Encaissements informatiques, - Communication proactive auprès de nos clients internes/externes d’informations sur l’état d’avancement des taches de back office (avoir, litiges…), - Recouvrement des dossiers (appels, suivi, relance, clôture), - Archivage papier/électronique des documents et dossiers administratifs, - Formation des nouveaux arrivants (SFP, TM, fonctions supports), - Organisation des retours des LifeVest™, - Garant de l’application des règles et processus internes, - Participation aux projets transverses, - ISO – Rédaction et mise à jour des procédures, - ISO – Application des procédures liées à la norme ISO, - ISO – Suivi de la démarche qualité dans l’entreprise, - ISO - Participation à des réunions de travail, - ISO - Suivi et remontée d’information concernant l’application des procédures.
reputed company is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to reputed company a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve reputed company for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
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