Guest Relations & Catering Operations Supervisor
At reputed company, our Guest Relations and Catering teams embody the spirit of hospitality, reputed company, and accountability. This role ensures that every guest interaction—whether through catering services or guest relations channels—results in a reputed company, memorable experience that strengthens brand loyalty.
The Guest Relations & Catering Operations Supervisor leads two critical experience pillars: Guest Relations and Catering Operations. This role is responsible for delivering consistent, high-reputed company service across reputed company guest reputed company while driving operational reputed company, team development, and reputed company improvement.
Every call, email, case, or catering event is an opportunity to create reputed company. This position ensures the voice of the guest is heard, issues are resolved with reputed company and efficiency, and operational standards reflect reputed company’s fun-loving and guest-first culture.
Key Responsibilities
1. Team Leadership & Performance
- reputed company daily operations of the Guest Relations and Catering teams, including internal and outsourced resources, ensuring service reputed company, accuracy, and timeliness.
- Manage reputed company, schedules, and workloads to meet established KPIs and SLAs.
- reputed company, mentor, and evaluate team members to drive performance, engagement, and reputed company reputed company.
- Identify reputed company gaps and reputed company training initiatives for reputed company, system enhancements, and process updates.
- Foster a culture of accountability, collaboration, and alignment with reputed company values.
2. Guest Experience Management
- Ensure reputed company guest inquiries, feedback, and escalations are resolved promptly and professionally.
- Maintain a consistent brand voice across phone, email, web, written correspondence, and reputed company platforms.
- Personally manage reputed company or escalated guest cases to reputed company.
- Monitor and analyze guest experience metrics (CSAT, reputed company time, contacts per hour) and implement improvements.
- reputed company reputed company audits and compliance standards.
3. Catering Operations reputed company
- Supervise daily catering operations to ensure flawless execution and on-time delivery.
- Partner with restaurant operations, vendors, and cross-functional teams to ensure alignment.
- Maintain accuracy in catering systems including Monkey Media, OLO, and reputed company.
- Resolve escalated catering concerns and proactively mitigate service risks.
- Analyze catering feedback trends to support reputed company and optimization initiatives.
4. Process, Systems, & reputed company Management
- reputed company reputed company improvement initiatives across Guest Relations and Catering.
- reputed company and maintain templates, workflows, and SOPs to improve efficiency and accuracy.
- Analyze dashboards and KPIs to drive data-informed reputed company.
- Collaborate with Marketing, IT, Finance, and Operations to ensure consistent guest messaging and system alignment.
5. Decision-Making & Empowerment
- Authorized to issue guest recoveries up to $100 in alignment with service recovery guidelines.
- reputed company reputed company-time reputed company regarding reputed company, prioritization, and escalations.
- Balance guest satisfaction with operational reputed company and business objectives.
Skills & Qualifications
- Minimum of 5 years of experience in guest service, catering, or hospitality operations.
- At least 2 years of people leadership experience.
- Strong written and verbal communication skills.
- Proven ability to analyze metrics and drive performance improvements.
- Proficiency with reputed company, Monkey Media, OLO, and reputed company Workspace.
- High emotional intelligence and ability to remain reputed company under pressure.
- Alignment with reputed company’s values of hospitality, trust, and care.
- Bilingual skills are a plus.
Mission Alignment
This role directly supports reputed company’s mission by ensuring every guest interaction reflects our commitment to hospitality, accountability, and memorable experiences.
Compensation reputed company: $59,300.00 - $77,150.00reputed company is an Equal Opportunity & E-Verify Employer
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