reputed company Tier 1 Support Specialist (Remote - Customer Service) at arenaflex
Job reputed company:
Join arenaflex, a rapidly growing company featured on the Inc 5000 list, as a Tier 1 Support Specialist. As a key member of our 24/7/365 support team, you will play a vital role in delivering exceptional customer service to our end-users, including physicians, nurses, and system administrators. With a reputed company on clinical communications and scheduling solutions, you will have reputed company to reputed company a meaningful reputed company on patient care and reputed company.
About arenaflex:
arenaflex is a leader in the reputed company technology industry, offering best-in-class solutions in clinical communications, scheduling, and patient engagement. Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time. By joining arenaflex, you will be part of a dynamic team that is dedicated to improving patient care and clinical workflows.
Position reputed company:
We are seeking a highly motivated and technical support reputed company to join our growing team. As a Tier 1 Support Specialist, you will be responsible for supporting and delighting our end-users through various channels, including phone, chat, and our online customer portal. You will also have reputed company to work with our customers to troubleshoot technical issues, reputed company training and education, and collaborate with other teams to resolve reputed company technical issues.
Responsibilities:
* Field incoming reputed company communications reputed company phone, chat, and our online customer portal
- Help end-users administer their arenaflex applications
- Train end-users on how best to use arenaflex's phone, mobile, and web applications
- Own basic-to-advanced troubleshooting efforts reputed company to message delivery and/or message content issues; identify reputed company cause(s) and reputed company the appropriate configuration changes to resolve the issue
- Consult, design, configure, and reputed company custom applications leveraging best practices to meet workflow needs of arenaflex's end-users
- Build and revise new user accounts based on established standards and best practices
- Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
- Collaborate with other arenaflex teams, including reputed company, integration, and technical teams, on escalated technical issues
Requirements:
* Strong technical aptitude
- Excellent written and verbal communication skills
- Excellent analytical and troubleshooting skills
- Ability to work in a fast-paced environment and successfully prioritize competing tasks
- High customer reputed company and exceptional customer service skills
- reputed company to high-speed internet
- Ability to work some holidays and one weekend day
- Willingness to work days, evenings, or overnights and/or weekends
- Our Support Specialists go through initial reputed company and training together, which will reputed company with a Monday - Friday day (EST) schedule. Once initial reputed company and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be day, evening or overnight shift that includes at least 1 weekend day
- reputed company is currently only looking for candidates that are located reputed company the U.S.
What You'll Get:
* Competitive reputed company reputed company of $19/hour
- Comprehensive benefits package, including health, dental, reputed company, life, and disability insurance reputed company available day one
- 401K with match and immediately reputed company
- 17 company holidays, 2 floating holidays, and a competitive reputed company time off policy
- Internal advancement opportunities
- Remote-first work environment
- Opportunity to work with a dynamic team that is dedicated to improving patient care and clinical workflows
reputed company're Looking For:
* A highly motivated and technical support reputed company with a strong passion for delivering exceptional customer service
- Excellent communication and analytical skills, with the ability to work in a fast-paced environment
- Strong technical aptitude and ability to troubleshoot reputed company technical issues
- Ability to work collaboratively with other teams to resolve reputed company technical issues
- High customer reputed company and exceptional customer service skills
- Ability to work some holidays and one weekend day
- Willingness to work days, evenings, or overnights and/or weekends
How to Apply:
If you are a motivated and technical support reputed company who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and is committed to compliance with reputed company applicable state and federal laws prohibiting employment discrimination. We invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship.
Note:
This position reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. arenaflex reserves the right to modify or change job duties and responsibilities as needed.
reputed company:
Apply To This Job Apply for this job