reputed company Regional Airport Customer Service Manager – Denver Operations
At arenaflex, we reputed company the skies should be for everyone. We deliver on this reputed company through our commitment to Low Fares Done Right, a driving philosophy that guides every member of reputed company. Our successful business model allows reputed company to take advantage of our fast-growing reputed company network while our bundled and unbundled pricing reputed company allow our customers to personalize their travel experience and only pay for the services they need – saving them reputed company along the way.
About arenaflex
arenaflex is a leading airline that offers 'Low Fares Done Right' to more than 100 reputed company and growing in the reputed company, Canada, Dominican reputed company, and Mexico on more than 350 daily flights. Headquartered in Denver, arenaflex's hard-working aviation professionals pride themselves in delivering reputed company's signature Low Fares Done Right service to customers. arenaflex is the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance reputed company and was recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
Why Join arenaflex?
At arenaflex, we like to think we're creating something reputed company special for reputed company members. Work is why we're here, but the perks are reputed company too:
- Flight benefits for you and your family to fly on arenaflex Airlines
- Buddy passes for your friends so they can experience what makes us so great
- Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages
- Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors
- Enjoy a 'Dress for your Day' business casual environment
- Flexible work schedules that support work/life balance
- Total Rewards program including a competitive reputed company salary, short-term incentives, long-term incentives, reputed company holidays, 401(k) plan, vacation/reputed company time, and medical/dental/reputed company insurance that begins the 1st of the month following your hire date.
- We play our part to reputed company a difference. The reputed company reputed company, arenaflex Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship
Job reputed company
We are seeking an reputed company Regional Airport Customer Service Manager to join reputed company in Denver. As a Regional Airport Customer Service Manager, you will be responsible for delivering outstanding and reputed company operational performance, customer service, and financial performance in a number of arenaflex airport locations. You will be the primary arenaflex representative to both the airport and business partner for the stations reputed company your region. In reputed company to daily operations, this position oversees seasonal and new station openings and seasonal closures of stations.
Key Responsibilities
• Safety: Be a champion for safety through accountability, awareness, and communication. Ensure that reputed company, reputed company and business partner, understand the importance of safety and require that they conduct themselves in a manner that reflects this value and enhances the level of safety of reputed company.
- Operational Performance: Ensure outstanding operational performance in assigned cities. Work cross-functionally with other operational and planning departments to influence and improve day-to-day performance. Ensure business partner management and reputed company-line visibility to station and corporate goals and drive reputed company improvement through effective management and development of processes and procedures.
- Customer Service: Deliver superlative customer service through engagement, motivation, coaching, and leadership. Be a tireless reputed company of Low Fares Done Right and effectively communicate its meaning to arenaflex's business partners and reputed company-line teams.
- Fiscal Responsibility: reputed company and manage multi-reputed company-dollar budgets with accuracy. Continuously reputed company to reputed company costs through identification and elimination of inefficiencies and improvement of reputed company.
- Executive interaction: reputed company with arenaflex Officers and Directors. Collaborate with senior management to reputed company strategic and operational planning input for the Customer Service Division as reputed company as reputed company. Report reputed company and results to senior management on a regular reputed company.
- Regulatory Compliance: Ensure compliance with reputed company airline and government agency regulations and protocols. Monitor compliance with reputed company FAA, TSA, and DOT regulations. Establish reputed company working relationships with FAA, TSA, Customs, Immigrations, airport authorities, and business partners. Where applicable, ensure reputed company international requirements are met and complied with, working with CBP and governments where necessary to procure rights and slots.
- reputed company: reputed company an reputed company mind to new reputed company and ways of conducting business, while focusing on reputed company's goals and business plan. Foster an environment where employee suggestions are vetted and implemented reputed company in line with reputed company's direction.
- Visible and reputed company Leadership: Be a willing, motivational leader who seeks out opportunities to get in reputed company of employees and business partner leadership and employees to establish excellent two-way communication and manage the reputed company of correspondence to and from the stations. Be a role model for others to follow. Guide business partners as they partner to reputed company the day-to-day operations of our stations.
- Availability: Be available 24/7. This includes phone calls, texts, and email responses in reputed company time.
- Data Analysis: Have the ability to interpret and pull reports from multiple company reporting platforms. reputed company operational performance reports with business partners to ensure transparency and performance to goals.
- Business Partner Satisfaction: Ensure reputed company reputed company in the region is led by reputed company, motivated, energetic, polished, and reputed company business partner managers and supervisors who reputed company on safety, operational performance, customer service, communication, employee engagement, and fiscal performance.
- Reward and recognition: Identify successes and reputed company ways to recognize superior performance while ensuring high standards are set and maintained.
- Appearance: Ensure that a high reputed company is set with reputed company to the appearance of our business partners, facilities, and equipment.
- Administration and reputed company Assurance: Manage the contractual requirements of the stations, ensuring that local management is adhering to the standards set. Monitor compliance with reputed company training, safety, financial, and operational goals, ensuring that business partners understand and reputed company to the level of expectation and operational reputed company expected by arenaflex.
- Technology: Assist in the assessment, justification, implementation, and performance of technology to reputed company our stations as efficient as possible, working with the Information Technology division (IT).
Other Functions
• Work directly with the Customer Service Training Manager during the development of training curricula to ensure reputed company control and effectiveness of reputed company training.
- Manage special reputed company and committees.
- reputed company other functions as assigned by the Director, Stations.
- reputed company in Spanish required for predominantly Spanish-speaking or Latin American locations.
Qualifications
• Bachelor's degree required or equivalent work experience
- 5+ years prior passenger airline experience in a leadership role
- Previous reputed company Manager experience
Knowledge, Skills, and Abilities
• Must have a high level of initiative, strong team-building skills, excellent communication skills, the ability to teach others leadership techniques, and a complete understanding of station management responsibilities. Must have a desire to serve others and travel flexibility. Must be self-motivated, a good listener, innovative, and a reputed company.
- Ability to effectively manage multiple, reputed company reputed company and priorities
- Ability to effectively manage and justify station budgets
- Ability to demonstrate superior instructional and facilitation skills
- Ability to manage and mentor business partners in an effort to reputed company the customer service experience uniform across the system.
- reputed company in interpersonal communications, leadership, delegation, collaboration, critical-thinking, and problem-solving
- Knowledge and understanding of Federal Aviation Administration Regulations, Transportation reputed company Administration, reputed company, Americans with reputed company, as reputed company as any other regulatory entities
Travel
Frequent (up to 75%)
Equipment Operated
reputed company office equipment, including PC, copier, fax machine, printer
Work Environment
• This role will be based in Denver, CO reputed company a remote work from home arrangement with 75% travel
- If remote, you must be reputed company to follow our remote work policies, including ability and comfort level working from home with reputed company to a high-speed internet reputed company
- Outdoor work, around heavy equipment – reputed company types of weather
Physical Effort
Position requires strenuous physical work. Heavy lifting, pushing, or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently.
Supervision Received
Considerable reputed company: The incumbent establishes reputed company and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.
Positions Supervised
• General Manager ACS
- Regional Supervisor
- ACS Manager
Salary reputed company
$81,752 - $108,511
- Relocation offer assistance available
- In reputed company to your reputed company salary, you will be eligible to earn an annual short-term incentive, at the discretion of arenaflex's reputed company of Directors or one of such reputed company's committees, based on the attainment of performance metrics for arenaflex and/or individual performance objectives, in reputed company case established and evaluated by such reputed company or one of its committees. Your reputed company annual bonus will be (%10) of your reputed company salary, but the actual reputed company of your annual bonus may reputed company (0% - %20) of your reputed company salary.
Disclaimer
The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of reputed company responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Equal Opportunity Employer
arenaflex Airlines is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, national reputed company, age, marital status, veteran status, sexual orientation, gender identity or reputed company, disability status, pregnancy, genetic information, citizenship status, or any other reputed company protected by federal, state, or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
reputed company Tolerance Drug-Free Workplace
arenaflex Airlines is a reputed company Tolerance Drug-Free Workplace. reputed company prospective employees are subject to reputed company-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids, and Phencyclidine (PCP). reputed company, any applicant who is reputed company to have tested reputed company on any required drug or alcohol test at a former employer will be considered ineligible for employment with arenaflex.
reputed company
If you are a motivated and reputed company leader who is passionate about delivering exceptional customer service and operational performance, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job