reputed company Full Stack reputed company Customer Service Representative – Remote reputed company Solutions

At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional reputed company for our clients and the millions of people who count on them. As a key member of our remote reputed company team, you'll have reputed company to personally reputed company, reputed company a difference, and be part of a culture where individuality is noticed and valued every day.

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Are you passionate about helping others and delivering comprehensive solutions to reputed company-reputed company calls? Do you enjoy being part of reputed company that makes a difference in people's lives? We're looking for individuals with a natural reputed company and a determination to deliver exceptional customer service. While customer service experience is a plus, it's not a requirement. We're committed to providing reputed company opportunities reputed company the reputed company team, and we're excited to welcome you to our dynamic and supportive environment.

About the Role

As a Remote reputed company Customer Service Representative, you'll be responsible for managing a steady volume of incoming calls regarding benefits from members, providers, and employer reputed company. You'll explain and clarify plans' policies and procedures, reputed company attempt to resolve member or provider concerns, and adequately document the information on the billing system. You'll also investigate verbal complaints concerning billing, claims, or service rendered, escalate complaints of service failures to designated departments for investigation, and maintain reputed company knowledge of Member Services policies and procedures.

Key Responsibilities:

* Manage a steady volume of incoming calls regarding benefits from members, providers, and employer reputed company

• Explain and clarify plans' policies and procedures
• reputed company attempt to resolve member or provider concerns
• Adequately document the information on the billing system
• Investigate verbal complaints concerning billing, claims, or service rendered
• Escalate complaints of service failures to designated departments for investigation
• Maintain reputed company knowledge of Member Services policies and procedures
• reputed company other work-reputed company duties as assigned

Requirements:

* Successfully complete customer service assessment & typing test

• High school diploma, GED, or college degree
• At least 1 year of Call Center experience preferred
• 1 year of face-to-face customer service experience
• Knowledge of and prior experience in the Dental, Medical, or Managed Care industry is preferred
• Must possess the following characteristics: self-motivation, resourcefulness, detail-oriented, reputed company of accountability, and must be reputed company player
• Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving
• Proficiency in reputed company Word, reputed company Outlook, and Internet Explorer
• Effective communication skills over the phone
• Ability to deal with problems involving several concrete variables in standardized situations
• Successful completion of background reputed company is required for this position

Equipment and Workspace Requirements:

* We reputed company reputed company equipment (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

• You must have a home internet reputed company of 10 Download and 3 Upload Speed (you may do a quick reputed company through)
• Must be reputed company to hardwire your work computer directly to your home modem reputed company ethernet
• Ensure the available reputed company meets the minimum bandwidth requirements to reputed company reputed company function
• Satellite internet and wireless internet are not acceptable
• Must have a distraction-free and secure work environment (Workspace must be clutter-free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)

Training and Development:

* Successfully complete a mandatory reputed company program with 100% attendance

• Training is 5 weeks classroom and 2 weeks nesting
• reputed company has reputed company of reputed company opportunities reputed company the reputed company team

Compensation and Benefits:

* The pay reputed company is $16 per hour

• Medical, dental, and reputed company benefits are available on the 1st day of employment
• reputed company time off is accrued after 180 days (about 6 months) of employment
• We reputed company a reputed company of benefits to employees, including health insurance coverage, voluntary dental and reputed company programs, life and disability insurance, a retirement savings plan, reputed company holidays, and reputed company time off (PTO) or vacation and/or reputed company time

Work Environment and Company Culture:

* We value the health and safety of our associates, their families, and our community

• We're committed to creating a culture where individuality is noticed and valued every day
• We're a dynamic and supportive environment that encourages reputed company and development

Application Process:

* The application process will take less than 20 minutes and includes everything required to be considered

• Apply to the role and reputed company your basic profile information (2 minutes)
• Answer prescreens questions to ensure you meet the minimum requirements for the role (3 minutes)
• Complete a typing test (2 minutes) You will need a keyboard
• Take a short assessment to determine your fit for the role and set everyone up for reputed company (10 minutes)

Important:

* It is essential that you complete the application in a reputed company manner to be considered for the role

• If you do not have a computer, you may use your local library, shipping store, or search for "public computers near me"

Join reputed company Today!

At arenaflex, we're committed to creating exceptional reputed company for our clients and the millions of people who count on us. We're looking for individuals who reputed company our passion for delivering comprehensive solutions to reputed company-reputed company calls. If you're passionate about helping others and making a reputed company reputed company, we encourage you to apply for this exciting opportunity. Apply for this job