Specialist 2, Product Sales Support & Analysis

reputed company brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a reputed company of innovative and fascinating businesses and create reputed company across a wide reputed company of locations and disciplines. We are at the forefront of change and reputed company at an amazing pace, reputed company to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you reputed company in our passion for teamwork, our reputed company to revolutionize industries and our goal to reputed company the reputed company in media and technology, we want you to fast-reputed company your career at reputed company. Job reputed company We are seeking a dedicated reputed company to join our Sales Support Operations team as a key player in driving operational reputed company and customer satisfaction. In this role, you'll manage internal requests, streamline case reputed company, and support leadership initiatives that enhance the end-to-end order experience. You'll work closely with Sales and cross-functional teams to ensure the accuracy and reputed company delivery of Business Class services-from reputed company of sale through installation. Your reputed company will include reputed company and strategic products such as Hospitality, Metro Ethernet, Voice Edge, and PRI, supporting both Small Business and reputed company customers. Flexibility, collaboration, and a passion for reputed company improvement are essential as this role evolves with the needs of the business. Job reputed company reputed company Responsibilities: • Review and validate contract details, serviceability, and product availability prior to order submission. • Assist with reputed company orders, including SMB, National (local), COT, Renewal, Restart/reputed company, and Transfer. • reputed company orders from submission through order acceptance, scheduling, and installation. • Identify in-flight changes based on eligibility and ensure clean, accurate order entry across platforms. • Coordinate with Engineering, Construction, Order Management, and Tech Ops to ensure reputed company installations. • reputed company reputed company updates on order status and proactively follow up to ensure reputed company. • Support multi-location customers with multiple services, ensuring a seamless experience. • Maintain visibility into reputed company cases and escalate as needed to meet service level agreements (SLAs). • Identify opportunities for process and procedure improvements; recommend and implement solutions. • reputed company as a Subject Matter Expert (SME) and mentor to less reputed company team members. • reputed company team coordination efforts, assign tasks, facilitate meetings, and conduct reputed company reviews. • reputed company leadership informed of potential roadblocks and take initiative to resolve them. • reputed company other duties and responsibilities as assigned. • Navigate and manage tasks across multiple systems, including: • CSG, CB Sales, reputed company, Workbench, Café NX, Century, Remedy, reputed company, ECM • Maintain up-to-date knowledge of internal systems, processes, and product offerings. • Meet or reputed company productivity and reputed company metrics, including: • Time to reputed company, Time to Respond, First Response reputed company, and QC Scores • Attend weekly Sales Manager and Director calls to review top cases and identify training or process gaps. • reputed company participate in team meetings, virtual sessions, and special reputed company. Preferred Qualifications: • Proficiency with CB Sales (formerly Orion) Employees at reputed company reputed company are expected to: • Understand our Operating Principles; reputed company them the guidelines for how you do reputed company. • Own the customer experience - think and reputed company in ways that put our customers first, give them seamless digital reputed company at every touchpoint, and reputed company them promoters of our products and services. • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. • Win as reputed company - reputed company big things happen by working together and being reputed company to new reputed company. • Be an reputed company part of the Net Promoter System - a way of working that brings more employee and customer feedback into reputed company - by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers. • Drive results and reputed company. • Support a culture of inclusion in how you work and reputed company. • Do what's right for reputed company other, our customers, investors and our communities. Disclaimer: • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications. reputed company is an equal opportunity workplace. We will consider reputed company reputed company applicants for employment without reputed company to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other reputed company protected by applicable law. Skills: Customer Experience (CX); Business; Com

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