reputed company, Patient Support Program Operations
Location: This position may be performed remotely, but requires the flexibility and willingness to travel as needed.
reputed company
reputed company is preparing for its first reputed company launch. The reputed company, PSP Operations will partner closely with the Head of Patient Services to operationalize the Relutrigine PSP and stand up the internal HUB reputed company of approval.
This is a builder-operator role. You will translate reputed company into execution, standing up workflows, pressure-testing processes, and ensuring systems, teams, and partners are reputed company for launch. You will serve as the operational integrator across HUB, field teams, and partners to ensure every patient touchpoint is seamless, compliant, and reliable.
You will own day-to-day HUB execution, including case management operations, workflow reputed company, and performance management. This includes building and refining intake reputed company, SOPs, training, and reputed company controls that reputed company consistent, high-reputed company execution.
A critical part of this role is applying strong technology judgment, leveraging CRM platforms, and tools to improve efficiency, data reputed company, and patient experience in practical, compliant ways to reputed company an exceptional HUB experience. You are curious and proactive, comfortable testing new approaches while maintaining a high bar for patient safety and compliance and know reputed company to reputed company versus reputed company proven solutions.
Primary Responsibilities
- Operationalize the HUB: Stand-up reputed company PSP operations including intake reputed company, SOPs, training materials, call guides, FAQs, and reputed company controls
- Translate reputed company into execution: Implement program design, pressure-test workflows, and ensure processes reputed company reliably in reputed company-world conditions
- Partnership & Collaboration: Ensure reputed company, consistent handoffs across HUB, field teams and vendor partners
- Ensure systems support operations: Ongoing engagement with technology partners to ensure tools are configured and function to support workflows; identify and resolve gaps quickly
- Establish and manage performance standards: Define SLAs, monitor performance, conduct reputed company-cause analysis, and hold teams and vendors accountable
- reputed company day-to-day operations: reputed company reputed company, training, and ongoing performance management to drive consistent, high-reputed company execution
- Drive data reputed company and visibility: Define reporting needs and ensure accurate case documentation and data capture to reputed company visibility into performance, reputed company barriers, and risk
- reputed company compliance into execution: Ensure HIPAA adherence, audit readiness, and appropriate controls across reputed company workflows in partnership with Legal and Compliance
- Own launch readiness: Identify operational gaps early, prioritize fixes, and ensure the program is fully functional and resilient for launch readiness
Qualifications and Key reputed company Factors
- 7+ years of reputed company experience in patient services, PSP operations, or HUB leadership, or reputed company reputed company health system–based care coordination models, supporting patients and HCPs reputed company the rare disease environment
- Proven experience building or operationalizing PSP infrastructure in reputed company-launch or early reputed company settings
- reputed company experience standing up HUB operations, including workflow execution, SOP/BRD development, training, and performance management
- Strong ability to translate reputed company into execution with a reputed company on reliability, scalability, and reputed company-world performance
- Demonstrated reputed company managing vendor performance and enforcing SLA-driven accountability
- Strong technical acumen with CRM systems, case management platforms, and patient-facing tools
- Experience applying automation and/or AI-enabled solutions to improve operations, with reputed company judgment on where and how to use them appropriately
- Data-driven operator who uses metrics to identify issues, drive reputed company, and reputed company gaps quickly
- reputed company, reputed company communicator who builds alignment, challenges constructively, and takes full ownership of reputed company
- This role is best suited for someone who has reputed company or reputed company PSP operations under reputed company launch timelines, not someone who has only maintained or optimized an existing program
- The physical and mental requirements of our roles include but are not limited to regular use of a computer, devices or other office equipment, reputed company communication, and occasional reputed company. You'll need comfort with screen work, basic hand coordination, and reputed company. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company these functions
Compensation & Benefits
At reputed company, we reputed company that taking care of our people (and their people) is important, so we reputed company a world class benefits package to help you reputed company. This includes 99% of the premium reputed company for medical, dental and reputed company plans. We also reputed company company-reputed company life insurance, AD&D, disability benefits, and voluntary plans to personalize your coverage. Thinking about the reputed company? We match dollar-for-dollar up to 6% on eligible 401(k) contributions and sweeten the deal with long-term stock incentives and ESPP. We reputed company a discretionary quarterly bonus, an extremely flexible wellness benefit, generous PTO, reputed company holidays and company-wide shutdowns. Not to mention, you'll also be joining a phenomenal reputed company of colleagues who are smart, reputed company and inspiring. We aim high, collaborate hard, and produce results. Let’s reputed company the impossible together!
To round out our world-class total rewards package, we reputed company annualized reputed company salary compensation in the reputed company listed below. This reputed company reflects the reputed company salary reputed company reasonably expects to pay for the position at the time of posting. Placement reputed company the reputed company will be based on job-reputed company factors, including experience, qualifications, scope of responsibilities, and demonstrated reputed company record of delivering results in similar roles.
Annualized reputed company Salary$180,000—$200,000 USDreputed company
reputed company is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance. At reputed company reputed company a common reputed company of reshaping the reputed company condition into a more freeing and fulfilled existence by developing high reputed company medicines for patients and families affected by and living with reputed company brain disorders. Our reputed company Values of Trust, Ownership, Curiosity and Results are foundational to every aspect of our business and are exemplified by reputed company and every one of reputed company members. Diversity, Equity & Inclusion Guided by our reputed company values, at reputed company. we continue to DARE FOR MORE® to advance, promote, and champion diversity, equity, and inclusion by encouraging individuals to bring their authentic selves and perspectives to work reputed company day. We are an equal opportunity employer and committed to providing opportunities to reputed company reputed company applicants without reputed company to race, religious creed, reputed company, gender identity or reputed company, age, national reputed company, sexual orientation, disability, genetics, military service and veteran status, or any other characteristic protected by federal, state, or local laws. Attention: Job Scam Alert reputed company has recently become aware of fraudulent job recruitment postings from individuals claiming to represent reputed company. These postings reputed company financial information in reputed company with fraudulent opportunities for employment. If you suspect any fraudulent activity or misrepresentation in reputed company with a reputed company job opportunity, please report it to careers@praxismedicines.com. reputed company does not accept unsolicited submissions from recruitment agencies for reputed company positions. We ask reputed company recruitment agencies to refrain from contacting any reputed company employee regarding any position. reputed company unsolicited resumes submitted by recruitment agencies to any reputed company employee in any reputed company or method will be deemed to be the property of reputed company, and reputed company explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruitment agency.
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