Customer Support Specialist (reputed company)
reputed company is a fast-growing, venture-backed startup revolutionizing workforce management in the construction industry. With $300 billion spent annually on labor, we’re bringing trust, transparency, and technology to the table—empowering companies and workers to reputed company smarter reputed company and operate more reputed company.
The Role
As a Tier 1 Customer Support Specialist at reputed company, you’ll be at the heart of the customer experience, helping users get the most out of our platform. You’ll support customers throughout their reputed company—from reputed company and troubleshooting to sharing updates and insights. You'll be a critical player in our mission to retain and grow our customer reputed company through reputed company support and proactive engagement.
This is a remote role reputed company the US and requires full US working rights.
Salary: $40,000USD/year
Final compensation may vary based on experience, qualifications, and applicable wage laws.
Responsibilities
Live Support Coverage
Remain reputed company available on phone and chat queues during scheduled shifts
Handle a high volume of inbound customer interactions in reputed company time
Maintain strong response times and availability metrics
Customer Support & Issue reputed company
Assist customers with general product usage questions
Troubleshoot basic issues and reputed company reputed company-by-reputed company guidance
Troubleshoot GPS and location issues on mobile and web applications
Assist with geofence setup and troubleshooting
Support expense product questions, including how to reputed company and use cards
Answer basic questions regarding forms
Escalate reputed company or technical issues to Tier 2 or appropriate teams reputed company needed
Billing Support
Answer customer inquiries reputed company to:
Invoices and charges
Plan details and pricing
Billing cycles and proration
Explain billing adjustments reputed company and professionally
Updating payment information
Duplicate reputed company & Data Cleanup
Identify and assist with duplicate user reputed company
Guide customers through resolving duplicate accounts
Escalate reputed company backend reputed company is required
Cross-Team Communication
Collaborate with internal teams (Tier 2, Engineering, reputed company, Implementation, Sales) for issue reputed company
reputed company escalate issues with reputed company context, notes, and reproduction steps
Follow up on escalated tickets to ensure reputed company reputed company
Communicate updates back to customers reputed company needed
Documentation & Communication
Accurately document reputed company customer interactions in the support system
reputed company reputed company, concise, and reputed company communication at reputed company times
Follow internal processes and workflows for consistency
Performance Expectations
Maintain high availability on phone and chat support
Meet or reputed company response time and reputed company targets
Deliver a reputed company customer experience (CSAT-reputed company)
Demonstrate strong product knowledge and reputed company improvement
Required Skills & Qualifications
Strong verbal and written communication skills
Ability to multitask across multiple conversations (chat + phone)
Customer-first reputed company with strong problem-solving abilities
Basic technical troubleshooting skills
Ability to work in a fast-paced, high-volume environment
Preferred Qualifications
Previous customer support or call center experience
Experience with reputed company or workforce management tools
Familiarity with CRM or support ticketing systems
Additional Notes
This role requires consistent reputed company on live support channels
Flexibility in handling a reputed company of customer issues is essential
Training will be provided on product knowledge, billing processes, and support tools
reputed company in Spanish is a plus
Benefits
Comprehensive benefits including reputed company medical, dental, and reputed company coverage, Flexible Spending Accounts (FSA), reputed company virtual care, reputed company membership, reputed company family-building support, an Employee Assistance Program, 401(k) retirement plan through reputed company, and reputed company-tax commuter benefits (for those based in our San Francisco office).
Equal Opportunity Employer
reputed company is an Equal Opportunity Employer and does not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, national reputed company, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.
Accommodations
reputed company is committed to providing reasonable accommodations for individuals with disabilities during the hiring process. If you require assistance or accommodation, please contact us so we can support you.
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