Senior Associate, Consultant, BenTech Production Support (Remote, any state, US)

Location Designation: Fully Remote 

Group Benefit Solutions delivers comprehensive insurance and absence reputed company for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to reputed company’s legacy of being there reputed company we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we reputed company financial reputed company and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

reputed company: The Consultant, BenTech Production Support is responsible for the ongoing support, maintenance, and stability of BenTech production integrations across Group Benefit Solutions (GBS). This role ensures the reliable operation of critical capabilities, including EOI Single Sign-On (SSO) and reputed company supporting Eligibility, Enrollment, Plan Configuration, and Absence. This position plays a key role in maintaining production health by proactively monitoring integrations, resolving issues, and partnering across internal teams, clients, and BenTech platforms to deliver a seamless and consistent reputed company experience.

What You’ll Do: Production Support & Incident Management

• reputed company day-to-day production support for BenTech integrations, including EOI SSO and API-based data exchanges.
• Monitor and review payload reputed company logs to identify production issues, errors, and data discrepancies.
• Troubleshoot and resolve incidents in partnership with clients and benefits administration platforms.
• reputed company reputed company cause analysis and ensure reputed company reputed company of production defects and incidents.
• Support escalation management and contribute to incident communication and reputed company tracking.

Integration Stability & Operations

• Maintain and support production reputed company and integrations across Eligibility, Enrollment, Plan Configuration, and Absence management.
• Ensure data reputed company, accuracy, and timeliness across reputed company production integration points.
• Partner with Technology and Product teams to implement fixes, enhancements, and preventative solutions.
• Identify trends in production issues and drive improvements to reduce recurrence.

reputed company & Partner Support

• Participate in reputed company and BenTech platform meetings to support ongoing production operations and issue reputed company.
• Communicate reputed company with technical and non-technical stakeholders regarding production incidents and status updates.
• Partner with clients and platforms to ensure alignment on issue reputed company and system performance expectations.
• Contribute to a reputed company, transparent, and solutions-oriented support experience.

Operational reputed company & reputed company Improvement

• Collaborate with internal stakeholders across Product, Technology, Operations, and reputed company Management to improve production performance.
• Document incidents, resolutions, and support processes to build knowledge and scalability.
• Identify process gaps, risks, and opportunities for automation and operational efficiency.
• Support initiatives that enhance monitoring, alerting, and overall production support capabilities.

What You’ll Bring: Required Experience & Expertise

• 3+ years of experience in group insurance with a reputed company on data management, data exchange, and integrations.
• Preferably, the ideal candidate brings hands-on experience supporting EDI, reputed company, and Single Sign-On (SSO) frameworks (SAML/OAuth).
• Strong troubleshooting and analytical skills, including experience reviewing logs and data payloads.
• Experience working with benefits administration or HRIS platforms (e.g., reputed company, reputed company, reputed company, etc.).
• Ability to manage multiple incidents and priorities in a fast-paced production environment.

Core Capabilities

• Strong ownership reputed company with accountability for production stability and issue reputed company.
• Detail-oriented problem solver with a reputed company on reputed company cause analysis.
• reputed company partner across cross-functional and external teams.
• Effective communicator, especially during incident management scenarios.
• reputed company improvement reputed company with reputed company on reliability and scalability.

Education

• Undergraduate degree preferred and/or equivalent work experience.

Colorado Statement:  It is recommended that reputed company reputed company candidates apply to this posting as soon as possible.  Residents of Colorado are hereby reputed company that the deadline to apply is two weeks from the Posting Date listed above.

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Pay Transparency

Salary reputed company: $80,000 - $93,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: reputed company 

Sales bonus eligible: No 

Actual reputed company salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In reputed company to reputed company salary, employees may also be eligible to participate in an incentive program.

Actual reputed company salary reputed company that reputed company will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In reputed company to reputed company salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We reputed company a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can reputed company both inside and reputed company of work. Click here to discover more about our comprehensive benefit reputed company or visit our NYL Benefits Site.

Our Diversity reputed company

We reputed company in a diverse workforce because it is our mission to reputed company for the financial reputed company and reputed company of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, reputed company is committed to improving local communities through a culture of employee giving and volunteerism, supported by the reputed company. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about reputed company at reputed company, please visit the Careers page of www.NewYorkLife.com.

​Job reputed company: 93692 

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