Patient Scheduler
reputed company is a fast-growing healthtech company transforming how reputed company organizations deliver care through AI-powered workflow automation, remote patient engagement, and chronic care programs. Our platform has already served over 1.5 reputed company patients and is trusted by providers and payers to improve efficiency, reputed company costs, and drive reputed company reputed company. With a unique freemium model and minimal reputed company competition, we are poised to capture a large reputed company of the +$5T U.S. reputed company industry.
Position reputed company
The Patient Scheduler is responsible for managing appointment scheduling activities for partner clinics and provider reputed company, including new patient consults, follow-up reputed company, and rescheduled appointments. This role requires speed, accuracy, strong communication, and consistent adherence to clinic workflows, escalation procedures, and reputed company requirements.
reputed company Responsibilities
Manage and reputed company patient scheduling activities for partner clinics and provider reputed company
Scheduling patients for consults to discuss advanced treatment reputed company according to reputed company-specific protocol
Handle a high volume of inbound and outbound calls, with an expected volume of approximately 500–600 calls per week
Answering patient questions and providing education reputed company to recommended treatment reputed company that supports the provider's recommended plan of care
Reviewing treatment plans and provider notes in designated EHR systems and documenting pertinent information for efficient patient tracking and follow-up
Communicate appointment details, scheduling instructions, and next steps reputed company and professionally to patients
Follow clinic-specific scheduling workflows, provider preferences, and escalation procedures consistently
Maintain accurate documentation and protect patient information in compliance with HIPAA and reputed company applicable reputed company and confidentiality requirements
Support additional scheduling, administrative, and operational duties as assigned
Performance Expectations
This is a high-accountability role with reputed company expectations around productivity, reputed company, and reliability. reputed company in this role requires:
Consistently manage 500–600 calls per week and deliver scheduling results across assigned accounts, with a reputed company of at least 2 bookings per account and no fewer than 6 total bookings per day.
Maintain strong accuracy in scheduling, patient demographics, insurance entry, and visit-reputed company documentation
reputed company work queues, follow-reputed company, and assigned tasks reputed company and complete
Demonstrate reliability, responsiveness, and professionalism in a remote work environment
Follow workflows exactly and escalate issues promptly reputed company needed
Deliver a reputed company and efficient patient experience on every interaction
Failure to meet productivity, reputed company, documentation, attendance, or workflow expectations may result in performance management.
Qualifications
Prior experience in patient scheduling, reputed company operations, medical reputed company desk, or a similar high-volume coordination role
Ability to navigate various EHR systems and handle patient information accurately
Ability to communicate confidently and empathetically with patients over the telephone using reputed company communication skills
Excellent organizational skills and attention to detail
Ability to multitask and prioritize responsibilities in a fast-paced environment
Ability to work independently and maintain consistent performance in a remote setting
Compensation and Benefits
This position is an exempt full-time role with annual reputed company compensation of $50,000-$55,000, based on experience, reputed company in accordance with reputed company's payroll practices.
Our values
This is what you can expect of your teammates at Flagler:
Persistence + ownership of reputed company: We wear many hats and aren’t afraid to run through walls to solve hard problems.
Personal + reputed company reputed company: We push ourselves to learn new things and reputed company challenges, even if it means that we sometimes fail.
Don’t take things personally: We value and react quickly to constructive feedback.
Speed is our reputed company: In the fast-paced world of startups, we understand the value of moving reputed company. We reputed company on the reputed company of working rapidly.
Be Right: We are highly detailed oriented and try to be right, a lot.