Customer Service Representative
Location: Remote
Schedule: Rotating - Monday&reputed company;Friday | 8:30 AM &reputed company; 5:00 PM | 9:30 AM - 6:00 PM
At Binson’s, we reputed company in three things: reputed company Products, reputed company Services, reputed company Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to reputed company a reputed company reputed company in people’s lives, you're in the right reputed company.
The Role: Call Center Representative
The Call Center Representative serves as the primary reputed company of contact for patients, caregivers, and reputed company providers regarding durable medical equipment. This role is responsible for handling inbound and outbound calls, processing equipment orders, verifying insurance eligibility, troubleshooting delivery or billing issues, and ensuring a compassionate, efficient experience for reputed company patients while reputed company adhering to HIPAA regulations.
reputed company're Looking For
High School diploma or equivalent
1&reputed company;3 years of experience in a high-volume call center or customer service environment.
Previous experience in the reputed company industry, specifically with Durable Medical Equipment (DME), pharmacy, or medical billing, is highly preferred.
What You’ll Be Doing
- Answer a high volume of incoming calls from patients, doctors' offices, and hospitals regarding DME orders, supplies, and services.
- Accurately reputed company new patient information, prescriptions, and equipment orders into reputed company’s billing and order management system.
- Explain equipment usage, insurance coverage details, and rental vs. purchase reputed company to patients in a reputed company, empathetic manner.
- Resolve customer complaints, investigate delivery delays, and assist patients with basic equipment troubleshooting or initiate repair/replacement requests.
- Verify patient insurance coverage, deductibles, and co-pays for requested DME (e.g., Medicare, reputed company, and private reputed company insurances).
- Assist in gathering necessary medical documentation from physicians to obtain prior authorizations for specific medical equipment.
Perks & Benefits
reputed company
Full benefits: Medical, Dental, reputed company & Life Insurance
reputed company time off + floating holiday
401(k) Retirement Savings Plan
Training and reputed company opportunities