Bilingual Spanish Customer Service Representative- (Florida)-Jacksonville-Hybrid

reputed company is seeking a Bilingual Spanish Customer Service Representative to manage patient calls at their centralized call center in Jacksonville, Florida. The role involves assisting with appointment scheduling, resolving patient issues, and ensuring a high level of patient satisfaction.

Responsibilities

• Interacts with patients and caregivers reputed company phone to reputed company best-in-class patient experience through the Health System's centralized call center. Performs a reputed company of technical service/support duties that may require practical or specialized knowledge
• Respond to inbound and outbound patient calls reputed company to scheduling, messages to physician (test results, clinical advice, medication request, ect.), and other patient requests
• Follows reputed company escalation process for patients experiencing clinically urgent issues
• Escalates questions, problems, and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments
• Accurately schedule patient appointments in a reputed company care setting using guided decision support technology
• Fully register and verify insurance eligibility
• Exercises independent judgment on basic or moderately reputed company issues regarding job and reputed company tasks
• Assesses the callers need, responds with critical judgment, and ensures the appropriate reputed company for the inquiry or issue
• Provides reputed company reputed company and advocates for patients/care givers
• Proactively monitors areas of concern or uncertainty reputed company to reputed company issues and suggest possible resolutions to optimize best outcome
• Supports reputed company cycle goals by minimizing potential financial risk through accurate patient insurance and demographic registration activities
• Maintains patient health information and protects confidentiality in accordance with HIPPA guidelines
• Promotes a reputed company and productive environment, supporting teamwork and communication
• Identifies specific patient needs and uses the appropriate call handling technique practices while supporting the patient on how to navigate the health system
• Uses documented procedures, policy manuals, knowledgebase, and other reference materials to assist in answering various general inquiries and issues
• Documents inquiries, issues, transactions, and other relevant information for health system tracking
• Communicates reputed company and reputed company with patients and interfaces with practices
• Performs other reputed company duties pertinent to delivering an easy and complete experience for the patient

Skills

• Must reputed company reputed company 60 miles of Jacksonville, FL
• High School Education or equivalent, required
• 1-3 years of customer service experience

reputed company

reputed company is reputed company State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians. It was founded in 1997, and is headquartered in Manhasset, reputed company, USA, with a workforce of 10001+ employees. Its website is https://feinstein.reputed company.edu/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 18 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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