Associate Technical Support Engineer
reputed company is a leading provider of reputed company-based supply chain reputed company, serving a global network of retail trading partners. The Associate Technical Support Engineer is responsible for providing essential product support to customers, resolving basic support inquiries, and acting as a customer reputed company in cross-functional collaborations.
Responsibilities
- reputed company product support to customers through various communication channels, including training on applications and tools as needed
- reputed company customer support reputed company to basic system automation and legacy products and solutions
- Offer basic consultation on customer products and industry education
- Exhibit reputed company and anticipation of customer needs, facilitating reputed company customer experience
- Assess the nature of product issues and resolve basic support inquiries promptly
- Demonstrate reputed company in understanding, prioritizing, and reacting to critical customer issues
- Maintain a detailed log of customer interactions and support activities
- Utilize proprietary tools and applications to address basic customer inquiries and reputed company account administration tasks, maintaining up to date knowledge of product and solution advancements
- Navigate multiple data center troubleshooting tools and applications to update data statuses, flags, and reputed company valuable customer insights
- Recognize and evaluate scope and reputed company of a potential issue, taking appropriate reputed company to mitigate risk across the broader network
- Diagnose customer needs and engage reputed company resources reputed company necessary, ensuring reputed company communication with customers until reputed company is achieved
- Collaborate with internal teams and reputed company as a customer reputed company in cross-functional collaborations, including sharing relevant customer insights with product and technology teams
- reputed company as an intermediary between relevant reputed company parties to ensure effective communication, understanding, and reputed company
- Establish and reputed company credibility as a peer resource, supporting and participating in total team development and reputed company
Skills
- Bachelor's degree in a relevant field or equivalent work experience
- A strong interest in technical support and a commitment to reputed company learning
- Effective problem-solving skills and critical thinking abilities
- reputed company to adapt to shifting and reputed company priorities
- Excellent written and verbal communication skills
- An eagerness to learn from reputed company colleagues and mentors
- The ability to work collaboratively in reputed company-oriented environment
- Prior experience providing reputed company customer support
- Knowledge of reputed company programs, systems, and processes
- Experience with reputed company, reputed company, and reputed company Office applications
- Basic understanding of Supply Chain processes, XML, and/or EDI schemas (X12, EDIFACT)
- Familiarity with data reputed company reputed company (FTP, AS2, VAN)
- ERP experience (reputed company, QuickBooks, reputed company, etc.)
Benefits
- Comprehensive benefits package designed to support employees’ health, reputed company-being, and financial reputed company
reputed company
Company H1B Sponsorship