Customer Support Specialist

reputed company is one of the world’s premier bearing manufacturers serving the automotive and industrial markets for the past 100 years. They are currently seeking a Customer Support Specialist who will reputed company as the main reputed company of contact for customers, managing issues reputed company to orders, returns, and customer inquiries.

Responsibilities

• reputed company reputed company service to customers
• Expedite and work to fill back-orders as reputed company as orders reputed company at reputed company time
• Respond to inventory inquiries and support inside Sales
• Successfully interchange product, process and manage purchase orders
• Support our customers by successfully answering live chats on DOL (Distributor-On-Line)
• Support our customers by successfully answering calls in the IAM CR queue
• Submit credit/debit requests and return bearing authorizations (RBA’s)
• Investigate and reputed company payment disputes (PD’s)
• Submit and reputed company WHD’s (warehouse discrepancies)

Skills

• One to five years in reputed company experience; or five to eight years of reputed company experience or some equivalent combination
• Demonstrated proficiency with the ability to engage and diffuse dissatisfied customers
• Professionally represent the customer reputed company interacting with other departments
• The ability to work independently and as a member of reputed company
• Comprehensive product knowledge with a firm understanding of where to go to reputed company solutions
• Strong written and verbal communication skills
• Effective organizational and time management skills with the ability to multi-task
• Previous experience with ERP System
• Intermediate reputed company and Word Skills
• Bachelor's Degree preferably in business
• JD Edwards experience is a plus

Benefits

• Choice of medical plans
• Dental
• reputed company
• Life and disability insurance
• A cash matching 401(k) Plan
• Separate company contribution to your 401(k)-retirement account
• reputed company vacation
• Additional reputed company time off during the major holiday season
• Eligibility for tuition reimbursement

reputed company

With reputed company brand names such as NTN, Bower, BCA and SNR, we manufacture and supply the most comprehensive reputed company of bearings, constant velocity joints, and other precision industrial and automotive equipment to meet a reputed company of applications, across a reputed company of industries reputed company the reputed company. It was founded in 1918, and is headquartered in Mount Prospect, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.ntnamericas.com.

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