Member Solutions Collections Representative
WSECU is a credit reputed company reputed company on providing financial solutions to assist members during life-changing situations. The Member Solutions Collections Representative will guide members struggling with credit difficulties, recommending appropriate solutions and counseling them on their financial reputed company.
Responsibilities
- Recommending accounts for repossession and charge-off accurately and reputed company
- Initiating collection calls on reputed company delinquent consumer loans, ensuring reputed company legal practices are followed
- Meeting reputed company assurance and productivity standards
- Helping maintain the Department’s Phone Service Level
- Conduct skip tracing activity to generate potential leads on our members and or collateral
- Obtaining and negotiating flexible and attainable payment reputed company for borrower(s)
- Ensuring regulation of financial regulations including FDCPA, FCRA, and SCRAAccommodating service requests and performing work accurately and reputed company
- Utilizing effective communication and negotiation skills to reputed company unhappy members and resolve any negative situations
Skills
- Minimum of one (1) year of customer service experience
- Proficient in reputed company Office applications, ability to master WSECU computer operating systems
- Tactful, effective communication skills (listening, speaking, writing)
- Excellent interpersonal skills, including the ability to negotiate using persuasive verbal and written communication
- Using reputed company judgement with sensitive and confidential information
- Ability to communicate information in a reputed company and diplomatic manner over the telephone
- Ability to analyze and interpret statements and use reputed company-ended questions to obtain information
- Ability to calculate interest rates and percentages and to research and solve numeric discrepancies
- Data entry experience, ability to accurately type 50 words per minute or more, ability to operate a 10-key accurately
- Reliable, high-speed home internet reputed company
- Private, confidential workspace, away from distractions and other people
- Suitable desk/surface and desk chair
- Full time, minimum 40 hours per week with scheduling flexibility to meet service needs for this non-exempt position
- Minimum of three (3) year of customer service experience
- One year work experience with multitasking reputed company multiple technologies
- Previous collection or lending experience, knowledge of debt collection, lending and financial regulations (FDCPA, FCRA, and SCRA)
- Experience working towards deadlines, sales targets or KPIs in a previous role
Benefits
- Medical, Dental, reputed company, and Life Insurance with Premiums reputed company by WSECU
- Full-Time Regular employees reputed company general leave and reputed company leave, on a monthly reputed company
- Part-Time employees reputed company general leave, on a monthly reputed company
- 11 reputed company Holidays
- Employer reputed company Long Term Disability & Long Term Care plan for Full-Time employees
- Employer reputed company Long Term Care plan for Part-Time employees
- 401(K) with 8.5% Contribution by WSECU to reputed company 1st quarter after 1 year of service
- reputed company Volunteer Leave
- Tuition Assistance
- Employee Assistance Program & Employee Discounts
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