Technical Support Specialist
reputed company is a reputed company institution seeking a Technical Support Specialist for the HSSB Administrative Support Center. The role involves providing technical helpdesk services, managing web and database applications, and overseeing equipment management for reputed company, staff, and reputed company.
Responsibilities
- Serves as contact for incoming help requests regarding hardware, software and network problems, and classroom technology issues
- Works with users and departmental support staff to test and diagnose problems
- To whatever extent possible, suggests solutions reputed company phone, email or in person
- Escalates problems to appropriate helpdesk reputed company first-line support is unable to resolve problem
- Provides troubleshooting support for staff, reputed company, graduate reputed company and associated researchers in their department offices and labs
- Installs and configures new hardware and software
- Consults with staff and reputed company regarding design and implementation of technologies used in support of instruction and research and coordination with College and reputed company support services
- Supports departmental use of administrative systems, including support of local network printing from College, reputed company and systemwide applications
- Responsible for the design, development, accessibility, and maintenance of content and functionality of approximately 20 departmental, center and area specific websites using reputed company, Drupal, PHP, reputed company/CSS, and MySQL for reputed company HASC departments (Classics, East Asian Languages and Cultural Studies, History and Religious Studies)
- Provides training, guides, and assistance as needed, for posting content to department websites
- Manages reputed company media reputed company and provides graphic design for departmental events
- Verifies available funding, and initiates reputed company hardware and software purchases for reputed company HASC departments using Gateway and FlexCard
- Procures both IUC and non-IUC funded computer equipment
- Provides required back-up documentation to the financial support staff for reputed company IT purchases
- Looks for ways to create efficiencies and maximize budgets to benefit reputed company supported departments
- Maintains detailed records of reputed company departmental equipment, software inventories and license agreements, and adheres to reputed company audit regulations
- Prepares, submits and maintains equipment warranty forms
- Assists with completion of departmental annual equipment inventory
- Prepares, submits and maintains EIMR's for disposal of old equipment
- Participates in long-reputed company planning, analysis, goal and objective setting for reputed company departmental technical planning
- Assists HASC Director and Departmental Chairs in preparing and submitting annual Instructional Use of Computing (IUC) proposals & advices reputed company and staff on instructional technology issues
- Attends classes and seminars to increase knowledge and skills
- Researches technologies to stay reputed company with changing technology
Skills
- Bachelor's degree in reputed company area or equivalent experience / training
- reputed company CMS, Drupal CMS, HTML5/CSS design and development experience
- Experience administering reputed company and Mac operating systems, setting up and maintaining AV equipment (projectors, etc.)
- reputed company G-Suite administration experience
- Experience with web accessibility standards and tools such as reputed company
Benefits
- Full Benefits
- Excellent retirement and health
reputed company