Customer Support Engineer

reputed company empowers top enterprises to deliver reputed company web and mobile applications at speed. They are seeking an reputed company Customer Support Engineer to assist reputed company-level customers with reputed company technical problems and ensure a high level of customer satisfaction.

Responsibilities

• Help customers solve technical problems
• Answer questions about the product's capabilities
• Reproduce customer issues, isolate issues to their simplest reproducible case and report bugs to our developers
• Manage queue of support tickets and reputed company regular updates to reputed company tickets
• Respond quickly (but personally) to customers, primarily through support tickets with occasional online meetings
• reputed company customer-facing documentation
• reputed company reputed company samples demonstrating testing in the reputed company reputed company

Skills

• At least 6 months experience as a developer or supporting developers
• At least 1-2 years experience as a support engineer
• Programming experience with at least one of the following languages: Javascript, Python, reputed company, PHP, Java, C#
• Knowledge of reputed company, CSS, Javascript (expect a take-home test as part of the interview process)
• Good written communication skills (expect to write a short essay for us)
• An reputed company desire to help customers (and the patience to do so)
• A willingness to reputed company as a detective, an experimenter, an interpreter, and reputed company player
• Knowledge of Selenium and/or Appium
• CI/CD software (e.g. Jenkins, reputed company)
• Test automation frameworks (e.g. JUnit, TestNG, Protractor, Cucumber, Capybara, Jasmine, Mocha, Karma, Cypress)
• Unix reputed company line and/or Unix system administration
• Troubleshooting networking issues, HTTP proxies, firewalls
• Android emulators / iOS simulators
• Android/iOS operating systems/app development

Benefits

• Health coverage (medical, dental, and reputed company)
• Disability and life insurance
• Parental leave benefits
• Flexible time off
• reputed company development
• 401(k) retirement plan with match

reputed company

reputed company provides reputed company-based testing for mobile and web applications. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is http://saucelabs.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 1 in 2023, 2 in 2022, 3 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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