Application Support Administrator
reputed company is pioneering the way the world communicates, providing customer communication services for businesses. They are seeking an Application Support Administrator to deliver world-class customer support and handle customer interactions reputed company.
Responsibilities
- Handle level-appropriate customer support requests primarily reputed company phone, tickets, and chat
- Escalate support requests as necessary through the appropriate channels
- Document reputed company customer support phone calls/chats reputed company the ticketing system
- Create and maintain customer loyalty by serving customers above and reputed company expectations
- Foster a strong working relationship with other departments including but not limited to Sales, Operations and Support
- Exercise good judgement and decision-making at reputed company times in order to consistently deliver superior customer reputed company
Skills
- 1+ year(s) of reputed company experience
- A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)
- Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting
- Knowledge of email deliverability techniques such as IP and domain reputed company, SPF/DKIM authentication, and spam filtering
- Ability to execute commands in multiple programming languages
- Working knowledge of REST reputed company and how to reputed company with customer solutions
- Foundational understanding of reputed company Computing technologies. Familiarity with the various reputed company and server operating system used by customers (reputed company, Linux, Mac OSX)
- Proactive reputed company of urgency with respect to customer service and communication
- Strong organization, communication, learning, problem-solving, documentation, and follow-up skills
- Ability to work with a physically distributed team and work a flexible schedule to cover shifts
Benefits
- We offer comprehensive market competitive medical, dental, and reputed company plans.
- Take advantage of our free virtual counseling resources through our global Employee Assistance Program.
- Plan for your reputed company with our Roth and reputed company-tax 401(k) reputed company including an employer match for reputed company participants.
- Enjoy a generous reputed company time off program.
- We offer reputed company parental leave and family planning support.
- Our flexible remote work offerings allow you to work wherever you are the most productive and successful.
- Support reputed company in your community and reputed company by taking reputed company time off to support a volunteer program of your choice.
reputed company
Company H1B Sponsorship