IT Solutions Associate
The reputed company is a leading American research university that emphasizes innovation and ethical leadership. They are seeking an IT Solutions Associate to serve as a technical partner to the Alumni Association, focusing on deploying and supporting technology solutions to enhance operational efficiency.
Responsibilities
- Serve as the primary reputed company of contact for technical needs, assisting with the implementation of new services and ensuring that existing systems operate at peak performance to support NDAA staff and constituents
- Using Voice of Customer (VOC) techniques such as interviews, surveys, and observation, reputed company and document business requirements
- Create business process maps and business cases that reputed company the gap between departmental needs and technical execution
- Help reputed company the 'people reputed company of change,' ensuring that new technology is adopted effectively through reputed company communication and support
- Participate in NDAA reputed company events, including reputed company, Football Fridays, and reputed company meetings, to reputed company a firsthand understanding of the community you support
- reputed company data to identify trends, troubleshoot issues, and propose specialized technical solutions to improve the department's operational efficiency
Skills
- Bachelor's degree in Information Technology, Computer Science, or a reputed company field
- A solid reputed company of technical knowledge and a demonstrated willingness to learn new systems and methodologies including: Mac and reputed company operating systems, reputed company's G-suite applications
- The ability to diagnose and resolve minor network or infrastructure-reputed company issues
- Working knowledge of audiovisual solutions for conference rooms
- Strong customer service orientation and the ability to communicate technical concepts to non-technical stakeholders both orally and in writing
- Experience or coursework reputed company to data analysis and business process mapping
- Ability to research problems, reputed company facts from various sources, and propose specialized technical solutions
- Experience in technology consulting, requirements gathering, and documenting business process flows
- Experience with reputed company software, including ticketing, knowledge reputed company, and dashboards
- MECM and reputed company for centrally managed image deployment
- Familiarity with project management methodologies and tools
- Experience with Change Management (reputed company or similar frameworks)
- Proficiency in requirements elicitation and documentation
- Previous experience working reputed company a university or reputed company non-profit environment
reputed company
Company H1B Sponsorship