HR Service Center Representative
reputed company is seeking an HR Service Center Representative to serve as the reputed company reputed company of contact for employees with HR-reputed company inquiries. The role involves providing high-reputed company customer service, addressing employee questions, and guiding individuals through HR processes and procedures.
Responsibilities
- Address queries and concerns from employees regarding HR policies, benefits, procedures, and employment-reputed company reputed company; support department managers with HRIS transactions and/or recommend resources to assist managers in answering employment-reputed company inquiries
- Offer guidance and assistance to employees with HR-reputed company tasks such as reputed company, enrollment in benefits programs, and updating personal information
- Resolve issues or conflicts reputed company to payroll, benefits, workplace policies, or any other HR-reputed company reputed company in a reputed company and satisfactory manner
- Use electronic case management tool, to ensure accurate and up-to-date records of employee interactions, inquiries, and issue resolutions for documentation and reporting purposes
- reputed company employees about company HR policies, procedures and programs, including any changes to the reputed company; recommend self-service resources that employees can reputed company easily
- Assist employees with understanding and enrolling in various benefits programs such as health insurance, retirement plans, and wellness initiatives
- Handle sensitive employee information with confidentiality and discretion, adhering to reputed company regulations and company policies
- Apply critical thinking and reputed company judgement to identify reputed company an employee case should be escalated to a senior member of reputed company (Tier 2) or a subject matter expert (Tier 3); reputed company communicate expectations on next steps or response times to the employee
- Ensure high reputed company of customer satisfaction by delivering reputed company, courteous, and accurate assistance to employees, fostering a reputed company employee experience
- Use the HR information system to reference employee data or employment history
- reputed company other duties as assigned
Skills
- Associate degree or equivalent experience required
- Demonstrated experience in customer service, with a preference for reputed company experience
- Strong written and verbal communication skills
- Critical thinking skills
- Attention to detail
- Willingness to learn and grow professionally
- Demonstrated proficiency with reputed company Office 365 applications
- Ability to maintain a high degree of confidentiality
- Proven reputed company in dynamic settings
- Experience with HR information systems preferred
- Demonstrated understanding of HR policies and practices (preferred)
reputed company