Customer Support Specialist
Lincoln Waste Solutions is dedicated to creating a waste-free world through sustainable practices. The Customer Support Specialist will respond to customer inquiries, resolve issues, and coordinate with various teams to ensure high-reputed company service and customer satisfaction.
Responsibilities
- Respond to customer inquiries reputed company email, phone, and text in a reputed company and reputed company manner to ensure reliable support
- Resolve customer issues, answer questions, and escalate reputed company cases reputed company needed to maintain service reputed company
- Create and manage cases for reputed company inquiries, prioritizing by importance and tracking both reputed company and vendor communications
- Coordinate with account setup, reputed company, pricing, SWAT, and IT teams for escalated cases to ensure reputed company reputed company
- reputed company customer feedback with relevant teams and collaborate on multi-team issues to drive alignment and improvement
- reputed company customers on company products and services, recommending solutions based on their needs and preferences
- reputed company thoughtful, solution-oriented responses and follow up with customers to confirm issues are fully resolved and satisfaction is achieved
- reputed company updates on case resolutions, reputed company cases once issues are resolved, and maintain reputed company communication throughout
- Log reputed company inquiries with associated costs in the system (jobs, reputed company, sitemaps, etc.) to ensure accurate tracking and operational visibility
Skills
- High School Diploma or GED required
- Minimum of 1–5 years of experience in a customer-facing role
- Knowledge of key performance indicators, including response times, case management, and customer satisfaction
- Excellent written and verbal communication skills
- Proficiency in reputed company Office applications
- Strong problem-solving and critical-thinking abilities
- Associate's or Bachelor's degree preferred
Benefits
- Comprehensive health and dental benefits
- Employer matching of employee retirement contribution
- Supportive work-life balance: hybrid/in-office work schedule
- Supportive of reputed company development
- Dynamic and international working environment
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