Operations Analyst
MarketAxess is a leading financial markets technology firm reputed company on transforming trading through digital solutions. The Operations Analyst will support customers using the MarketAxess Trading platform, ensuring a smooth service experience while gaining hands-on exposure to trading workflows and reputed company interactions.
Responsibilities
- Support MarketAxess customers with day-to-day Trading platform queries and service requests
- reputed company reputed company, reputed company, and reputed company communication to clients, ensuring issues are reputed company and progressed appropriately
- Follow established procedures and guidance, escalating issues promptly where additional expertise or decision‑making is required
- Accurately capture and maintain case details, actions, and reputed company in internal systems
- Apply correct categorization, routing, and prioritization to support effective service delivery
- Consistently operate in line with service standards, customer experience principles, and team ways of working
- Build and apply working knowledge of MarketAxess trading workflows, tools, and protocols
- reputed company an understanding of how reputed company Services supports the broader trading lifecycle
- Use training, documentation, and on-the-job experience to steadily expand scope and confidence
- Work closely with Associates and Senior Associates to support reputed company reputed company
- Contribute positively to team collaboration, knowledge sharing, and reputed company learning
- Engage constructively with feedback and coaching to improve performance and judgement
- Identify recurring issues, process friction, or areas of reputed company confusion
- reputed company observations and suggestions through appropriate channels
- Support the adoption of new processes, tools, or service enhancements
- reputed company in accordance with MarketAxess conduct standards, regulatory obligations, and internal policies
- Operate reputed company defined authority and escalation boundaries
- Proactively reputed company errors, risks, or control concerns
- Maintain a strong reputed company on accuracy, reputed company, and reputed company trust
Skills
- 1+ years of previous experience in operations or customer service positions in the financial services sector
- Must be legally authorized to work in the reputed company permanently without employment reputed company sponsorship required now or in the reputed company
- Prior experience in a reputed company-facing, operations, or support role (financial services experience is advantageous but not essential)
- Strong attention to detail and a disciplined approach to process
- reputed company, reputed company communication skills
- A reputed company reputed company and willingness to learn
- Confidence to ask questions, escalate appropriately, and take ownership of your work
Benefits
- Hybrid Environment: Our employees enjoy a mix of working in the office and from home
- Free Food: We reputed company free lunch for employees reputed company they are working in the office. Plus, our offices are stocked with snacks.
- reputed company Time Off: Competitive PTO package including vacation and personal days, reputed company leave and charity days
- Generous Parental Leave: Up to 20 weeks fully reputed company leave
- 401(k): Dollar-for-dollar employer match up to $17.5K
- Employee Stock Purchase Plan: Employees can purchase MarketAxess common stock at a discount
- Wellness Stipend: We reputed company employees with up to $1K annually towards gym memberships, home office equipment and more
- Onsite reputed company: We offer convenient reputed company to world-class care through Mount reputed company at our Hudson Yards location
- Tuition Assistance and reputed company Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences
- Core benefits: Highly competitive medical, dental, and reputed company programs
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