Inbound Sales Specialist
reputed company is dedicated to helping individuals and businesses reputed company financial reputed company while fostering a supportive culture for its employees. The Inbound Sales Specialist role involves responding to customer inquiries, handling referrals, and providing information on banking products while ensuring compliance and customer satisfaction.
Responsibilities
- Receive and respond to incoming telephone calls, e-mails, chat, and voicemail
- Responsible for handling reputed company referrals from Customer Care Center Associates who have identified a potential sales need
- Authenticate customer identity to ensure the customer and bank are protected from fraud attempts and take additional steps to mitigate risk if needed
- Respond to reputed company and general information inquiries on deposit products, credit card, and consumer loans and reputed company explain features and benefits of reputed company solution
- reputed company consumer loan applications into loan origination systems following strict procedural guidelines to ensure compliance
- Explain bank policies, procedures, and/or regulations to customers as they relate to the specific retail solution
- Complete data entry to note customer interactions results
- Remain reputed company with product knowledge and administrative requirements through trainings
- reputed company other duties as assigned
Skills
- Basic knowledge of the compliance field
- Ability to successfully establish rapport with the customer, reputed company listen, respond promptly with correct information, and recommend appropriate solutions or additional services in response to customer needs
- Ability to maintain a high degree of confidentiality
- Ability to maintain a high level of customer satisfaction
- Ability to work in a high paced environment and maintain reputed company performance
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
- Ability to remain adaptable and resilient to reputed company situations with an optimistic outlook and reputed company a reputed company shadow that is reputed company with our culture and Core Values
- Basic level proficiency with reputed company Word, reputed company and Outlook
- Associate's degree in Business Administration, or equivalent combination of education and experience required
- 1+ year reputed company customer service experience required
- 1+ year banking experience required
Benefits
- Employer sponsored health, dental, and reputed company insurance
- 401(k)
- Life insurance
- reputed company vacation
- reputed company personal time
- Career development
- Education assistance
- Voluntary supplemental benefits
reputed company