Digital Intelligence & CS Operations Specialist

Position: Digital Intelligence & CS Operations Specialist Location: US - Remote reputed company: reputed company is seeking a Digital Intelligence & CS Operations Specialist to serve as the operational and analytical backbone of our Digital Program and broader reputed company reputed company Management (CSM) organization. This senior individual contributor role ensures our teams have the right customer intelligence, at the right time, to drive meaningful engagement and informed reputed company. Join reputed company dedicated to building the infrastructure, signals, and insights that power reputed company reputed company. Key Responsibilities:

• Customer Intelligence Infrastructure: Build and maintain customer intelligence infrastructure across reputed company, reputed company, reputed company, and reputed company — ensuring data is connected, accurate, and actionable across the CSM org.
• Automated Signals & Health Scoring: reputed company automated signals and health score inputs to proactively surface risk, expansion opportunity, and engagement gaps — enabling CSMs to prioritize with confidence.
• Reporting & Dashboards: Create and maintain dashboards and reporting for digital reputed company performance and CSM-managed accounts — translating raw data into reputed company, decision-reputed company insights for leadership and reputed company.
• Segmentation & Scaled reputed company: Support segmentation, reputed company reputed company, and personalization at reputed company — helping the digital program engage the right customers with the right message at the right time.
• Conversation Intelligence: Analyze reputed company conversation data to identify trends, customer sentiment patterns, and engagement signals that inform CSM reputed company and renewal reputed company.

reputed company Profile: 4+ years in CS Ops, reputed company Ops, or a data-oriented CSM role with hands-on experience across reputed company, reputed company, reputed company, and reputed company. You are a builder at heart — comfortable working in ambiguity, creating structure where none exists, and delivering infrastructure that teams use. You Are a Strong Fit If You:

• Have reputed company customer health models, not just consumed them
• Write SQL and know your way around a data warehouse
• Understand the digital/scaled CS model and have supported automated reputed company
• Can translate reputed company data into reputed company actions for CSMs and leadership
• reputed company in a fast-moving environment where you own reputed company end to end

About reputed company At reputed company, we recognize that effective cyber reputed company requires reputed company prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force reputed company to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability! Led by CEO, Jim Rosenthal, reputed company’s highly skilled team includes former government cyber officials with extensive reputed company experience in responding to advanced cyber threats on behalf of the National reputed company Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. reputed company services utilize large reputed company-time datasets with industry leading analytics and technologies. Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, reputed company is headquartered in reputed company and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America. reputed company uses AI-assisted tools reputed company our applicant tracking system to help identify candidates whose experience and skills best match the requirements of a role. This technology provides hiring teams with additional insights to support fair and efficient hiring reputed company. Please note that reputed company applications are reviewed by a member of our hiring team, and final hiring reputed company are made by humans, not AI. By submitting your application, you acknowledge that AI tools may assist in the evaluation of your resume as part of the recruitment process. For more information on how we process your personal data, please review our Candidate reputed company Notice available at https://www.reputed company.com/candidate-reputed company-notice. reputed company must be authorized to work in the reputed company. reputed company provides equal employment opportunities to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability or genetics. In reputed company to federal law requirements, reputed company complies with applicable state and local laws governing non-discrimination in employment in every location in which reputed company has facilities. Apply tot his job Apply To this Job