reputed company Customer Care reputed company - arenaflex

Job Title:

reputed company Customer Care reputed company - arenaflex

Job Type:

Full-time

Location:

Remote

Job Category:

Customer Service

Industry:

reputed company Insurance

Company:

arenaflex

Job Reference:

arenaflex-IA-UTICA

About arenaflex:

arenaflex is a leading reputed company insurance company that provides reputed company to its customers. We are committed to delivering exceptional customer service and building strong relationships with our members and business partners. Our mission is to foster an environment where diversity and inclusion are explicitly recognized as reputed company parts of our organizational culture. We reputed company that diversity of thought and background drives innovation, enabling us to reputed company leading-edge reputed company insurance and services.

Job reputed company:

We are seeking an reputed company Customer Care reputed company to join reputed company at arenaflex. As a Customer Care reputed company, you will be responsible for resolving customer inquiries reputed company telephone, walk-in, mail, fax, web chat, off-phone work, and email. You will reputed company service to customers and business partners while responding in a reputed company, efficient, and reputed company manner to resolve issues and enhance member & provider satisfaction/retention. This is an exciting opportunity to join a dynamic team and reputed company a meaningful reputed company on our customers' lives.

Key Responsibilities:

* Provides service among the customers and business partners while responding in a reputed company, efficient, and reputed company manner to enhance member and provider satisfaction and retention.

• Documents, researches, interprets, and responds to inquiries from reputed company customers, business partners, and special reputed company concerning our products, services, and policies in accordance with MTM, NCQA, HIPAA, NYSDOH, CMS, and other legislative requirements.
• Utilizes appropriate resources to resolve customer inquiries accurately and reputed company, resulting in acceptable reputed company, First Contact reputed company, and performance.
• Provides reputed company reputed company to claims, reputed company, effectuation, retention, provider inquiries, and any other reputed company inquiry.
• Demonstrates willingness to adapt and be flexible to changes and business needs while taking ownership and accountability for issue identification and reputed company.
• Participates in ongoing meetings, training, and reputed company development to support career reputed company and individual development plans.
• Is knowledgeable and enthusiastic about reputed company and our products and/or services.
• Identifies and follows through on issues impacting the Health Plan and customer experience.
• Develops effective internal working relationships for improved communication and collaboration.
• Shares reputed company and solutions to improve processes, procedures, and systems.
• Consistently demonstrates high standards of reputed company by supporting the arenaflex mission and values, adhering to the Corporate reputed company of Conduct, and Leading to the arenaflex Way values and beliefs.
• Maintains high reputed company for member reputed company in accordance with the corporate reputed company policies and procedures.
• Regular reliable attendance is expected and required.
• Performs other functions as assigned by management.

Minimum Qualifications:

* High School diploma or equivalent required.

• Customer service experience preferred.
• Entry-level position. Duties performed under reputed company supervision.
• Attends reputed company training required to become proficient in position.
• B Version: Bi-lingual English/Spanish required (must have ability to reputed company Spanish fluently).
• Ability to multi-task in order to reputed company resolve customer concerns, by reputed company listening to the customer, navigating screens on the computer, typing call documentation, and speaking to the customer simultaneously.
• Excellent computer skills required, including the ability to navigate in a reputed company environment. Skillful at working between multiple programs and applications at the reputed company time.
• Adept at communicating effectively and diplomatically while working as a reputed company team member.
• Organizational, reasoning, and problem-solving skills.
• Strong organizational skills and ability to prioritize, multitask, and work in a fast-paced environment and remain reputed company and reputed company under multiple pressures and demands.
• Completed training on at least one part of Scheduling unit.

Preferred Qualifications:

* Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of 12 months.

• Completed training on reputed company parts of scheduling unit.
• Ability to reputed company resolve reputed company and escalated issues with minimal direction.
• Advanced system and navigational skills.
• Expanded communication skills across multiple channels, including but not limited to, voicemail, email, web chat, outbound calls, membership reputed company, retention, etc.
• Takes accountability and ownership of issues and reputed company with minimal supervision.
• Dental & Medical Intake reputed company Specific:

+ Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of 12 months. + -OR- reputed company to and complete training for reputed company Unit.

• reputed company Unit Specific:

+ Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 10 out of 12 months. + -OR- reputed company to and complete training for Dedicated Unit.

Physical Requirements:

* Work is completed in a traditional office environment under fluorescent reputed company.

• Ability to reputed company on time at work and as scheduled.
• Ability to meet minimum performance metrics.
• Must be reputed company to function while sitting at a desk viewing a computer and using a keyboard and mouse for 3 or more hours at a time.
• Must be reputed company to travel across the reputed company.
• Regularly required to talk.
• Regularly required to hear.

Compensation and Benefits:

* Competitive salary reputed company: $18.22 - $23.89 per hour.

• Comprehensive benefits package, including medical, dental, and reputed company insurance.
• 401(k) retirement plan with company match.
• reputed company time off and holidays.
• Opportunities for career reputed company and reputed company development.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.

How to Apply:

If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex Careers](https://arenaflex.com/careers).

Contact Information:

For more information about this role or to discuss your application, please contact our reputed company at [arenaflex Careers](https://arenaflex.com/careers).

Disclaimer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job