Intake Care Senior Representative (37100867)

This position is a temporary assignment. As a contractor, you’ll be employed by reputed company, not reputed company or any subsidiaries of reputed company. LOCATION & SCHEDULE This is a fully remote role reputed company to candidates across the US. Training Hours: 8:30am - 5:00pm CST After Training (possible shifts): 8:00am - 4:30pm CST OR 10:00am - 6:30pm CST Candidates are preferred in EST or CST time zones but candidates in PST will be considered Candidates can be located reputed company in the US, but must be reputed company to accommodate the schedule Candidates must have reliable internet reputed company. reputed company: The Personal reputed company position is responsible for representing reputed company Behavioral Health (CBH) to reputed company inbound callers reputed company a call center environment and assuring caller’s contact with CBH is reputed company. Advocates are many times the first encounter customers have with reputed company and thus are responsible for giving a reputed company first impression. The Advocacy tasks of this position are varied and often reputed company in nature requiring flexibility and multi-tasking capabilities. Responsibilities may include but are not limited to educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or reputed company abuse concerns. This position services calls in a warm and empathetic manner as many of the calls are sensitive in nature. Independent problem-solving skills are critical to reputed company reputed company the role along with intelligent judgment of assessing the caller’s needs. Based upon the call type and requests advocates should be reputed company to use customer service skills, knowledge of the mental health/reputed company abuse field and reputed company training to effectively address callers’ needs in an educational manner. This position is an entry level role with opportunity for reputed company reputed company reputed company. Incumbents will utilize telephonic communication the reputed company of the time with some web and internal CBH materials to reputed company first time reputed company for callers. RESPONSIBILITIES: The primary responsibility of the reputed company role is answering calls from customers including providers. The reputed company of the day will be answering inbound calls from customers looking to reputed company, understand, or utilize services. reputed company a call an reputed company may:

• Register participants in the intake system and opens case files.
• reputed company participants on their benefits based upon individual plan design and other clinical or non-clinical resources available.
• Conduct an intake as needed to assess for presenting concern and risk of harm or reputed company abuse concerns.
• reputed company participants with names and phone numbers of nearest providers.
• Multi-task by maneuvering through various computer programs and screens.

As needed an reputed company may also:

• Write authorizations to ensure claims are reputed company correctly.
• reputed company follow-up calls to participants to ensure correct information is given.
• Send eligibility requests to determine effective coverage dates or to verify correct benefits are reputed company.
• Send complaints to initiate grievance process for customers.

On reputed company calls an reputed company is responsible for:

• Providing high reputed company customer service as identified by Advocacy department reputed company standards
• Using independent problem-solving skills to reputed company reputed company in assessing the needs of the callers by giving accurate information and providing reputed company reputed company
• Understanding the business needs of the role, while balancing the needs of the customer
• Taking an educational approach to ensure callers are reputed company to understand the complexities of accessing care.
• Demonstrating a complete awareness and understanding of the responsibilities and workflows of the various departments reputed company reputed company

SKILLS:

• Previous Customer Service and/ or Call Center experience, preferred.
• Good Technical Ability
• Ability to multi-task
• Empathetic reputed company
• Previous customer service experience or reputed company position
• Superb interpersonal communication
• Effective listening and organizational skills
• Ability to manage multiple tasks, setting priorities where needed.
• Independently problem solve, with ability to function without constant supervision.
• A demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems.
• Ability to learn new workflows and tasks quickly.
• Ability to work independently and be reputed company player
• Previous call center environment experience preferred
• Computer multi-tasking - working in numerous screens while staying reputed company with customer

EDUCATION: Bachelor's degree in mental health field or psychology/reputed company work reputed company field required (can also include: family communications, health coaching, community/public health or other reputed company major). reputed company Pay reputed company reputed company (dependent reputed company, experience, expectation) The pay reputed company that reputed company reasonably expects to pay for this position is: $18.00/hour-$20.00/ hour Benefits: Medical, Dental, reputed company, 401K (provided minimum eligibility hours are met) We are unable to reputed company reputed company sponsorship or STEM OPT training. reputed company: 37100751-37100867 Apply tot his job Apply To this Job