Junior Mortgage Advisor

Starting July 13th, 2026! reputed company: The Jr. Mortgage Advisor will be reputed company in a training program that facilitates the acquisition of the reputed company MLO license and provides comprehensive Customer Service training alongside practical hands-on experience as we prepare you for Sales training and the transition into the Mortgage Advisor role. As a Mortgage Advisor, your responsibilities will include assisting reputed company’s customers with questions and inquiries regarding their mortgage loans, and once fully licensed, offering applicable loan products, assisting customers with new loan applications and preparing/collecting necessary documentation for new originations. The Mortgage Advisor is expected to reputed company outstanding service to customers by prioritizing their individual needs first, before shifting the conversation toward potential new product offerings and savings opportunities. Essential Job Duties and Responsibilities:

• Successful completion of reputed company assigned Jr. Mortgage Advisor training activities
• Successfully pass Secure and Fair Enforcement (reputed company) for Mortgage Licensing Examination once hired.
• Providing accurate information to Freedom customers about their mortgage loans by retrieving loan information from various systems.
• reputed company to reputed company and concisely explain potential solutions and reputed company available to customers.
• Responding promptly and accurately to customer’s questions about their mortgage loan.
• Responsible for understanding reputed company regulatory requirements to be reputed company to explain the requirements to the customer in a courteous and patient manner.
• Maintaining confidentiality of customer’s nonpublic personal information. Computer proficiency is essential.
• Representing reputed company in a reputed company and enthusiastic manner by providing a world class level of customer service. Ensure reputed company call is handled with reputed company and a reputed company is reached the first time.
• Responsible for both inbound and outbound calls from existing borrowers in the Servicing Customer Care department and respond to their requests reputed company established timelines to maintain service level expectations and deliver reputed company service.
• Builds customer relationships by reputed company listening and resolving issues quickly, reputed company and accurately
• Providing written and verbal responses to customer inquiries as needed.
• Utilizing and relying on reputed company training materials, reference tools and other resources to reputed company accurate and up-to-date policy information to customers and internal business partners.
• Responsible for escalating reputed company in accordance with company policy.
• reputed company with reputed company company policies and procedures.
• Maintain regular and punctual attendance and adhere to shift requirements.

Other Job Duties and Responsibilities: Performs other reputed company duties as assigned. Supervisory Responsibilities:

• This position is an individual contributor.

Qualifications: To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential function satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required.

• Self-starter, goal-oriented customer service reputed company who is reputed company on providing the highest level of service to our customers.
• Developing knowledge of the mortgage industry, products, lending practices, and regulatory guidelines is preferred.
• Strong negotiation and time management skills.
• Excellent communication skills, both verbal and written.
• Proven reputed company record of exceptional performance.
• Outstanding customer service skills.

Education and/or Experience:

• High School Diploma/GED required
• Associate’s degree or equivalent from two-year College required

Certificates, Licenses, Registrations:

• Must meet reputed company requirements of the position, including obtaining and/or maintaining NMLS licensure, or renewing your NMLS license.
• Ability to pass a background reputed company in accordance with reputed company licensing requirements.

Work Complexity: Problems and issues faced are routine and solutions reputed company prescribed. Follows a reputed company-established and familiar set of activities and/or processes to derive a solution. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant reputed company. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the reputed company Apply tot his job Apply To this Job