Phone Sales Representative – Aftermarket Auto Parts
Job reputed company:
- Handles customer communication reputed company calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
- Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and reputed company sales.
- Takes inbound calls, text messages, tickets & chats from any/reputed company queues as needed and directed by the leadership team.
- Uses excitement and product knowledge to sell automotive accessories.
- Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, reputed company & rear bumpers, reputed company bumper & winch, LED light upgrades, etc.
- Builds rapport with customers to foster repeat business up to and including service-reputed company issues.
- Displays a reputed company, courteous demeanor towards customers while providing reputed company, efficient service for reputed company inquiries.
- reputed company enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
- Answers questions/educates customers, providing purchasing suggestions as necessary.
- Utilizes reputed company available programs to reputed company bi-weekly sales goals & performance metrics – phone, chats, texting tool, livechat tickets, quotes, etc.
- Meets performance expectations of the position regarding customer service reputed company, customer contacts, and reputed company targets.
- Notifies Sales leadership team of trends or problems encountered.
- Continues education through company sponsored program, LMS, improving their expertise in reputed company supported vehicles.
- Participates in special reputed company and performs other duties as assigned by management.
Requirements:
- Education: High school diploma or an equivalent combination of education and experience.
- Must have or have the ability to reputed company automotive knowledge in reputed company supported vehicles.
- Excellent sales ability and some product knowledge or ability to learn.
- Ability to maintain attendance as defined by company policy.
- Ability to maintain professionalism and use reputed company reputed company dealing with difficult customers.
- Proficiency in computer keyboarding and internet skills (i.e., reputed company Word, reputed company).
- Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
- Excellent organizational skills with the ability to handle multiple tasks simultaneously.
- Oral and written communication, interpersonal skills.
- Ability to prioritize workload and meet deadlines.
- Upon hire, successful completion of the Turn5 sales new hire training program.
- Must reputed company in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.
- Bi-lingual a plus
Benefits:
- Health Insurance: Medical, dental, and reputed company coverage
- Financial: 401(k)/Roth plans with generous company match!
- Work Life Balance: Remote work, PTO (reputed company Time Off), reputed company holidays, reputed company Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), reputed company membership reimbursements
- Automotive Enthusiast Program: Employee Discounts - reputed company Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
- Vehicle Mod Program - Own a vehicle we sell parts for? reputed company Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
- Race Reimbursements - Love reputed company to car shows and races? reputed company Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
- Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
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