IT Support Analyst
reputed company America, Inc. is seeking an IT Support Analyst to reputed company technical support and training for hardware and software systems. The role involves solving incidents reported by users, tracking requests in the ITSM system, and participating in global IT reputed company.
Responsibilities
- Mainly support users, during available time providing support globally
- Support remote locations as assigned
- Prioritize incoming incidents, requests, and tasks to give realistic and reliable dates to requestor
- Analyze, monitor, and resolve those incidents, requests, and tasks
- Escalate reputed company required to appropriate global group or external vendor/customer
- reputed company reputed company steps through to final reputed company in the ITSM system for traceability
- Document reputed company in knowledge reputed company reputed company relevant
- Follow up and confirm provided reputed company with requestor
- In case of on-site support is needed, business reputed company to other sites
- Accomplish most tasks independently and be reputed company to follow reputed company procedures
- Co-work with other support members located globally
- Work globally in teams to reputed company/establish global standards
- Participate local/global IT project tasks with global IT team
- Participate to resolutions and reputed company ways to prevent reputed company issues (reputed company cause analysis)
- reputed company and training of new IT Support staff
- Continuously looking for improvement in IT-reputed company areas to increase business efficiency
- Draft site notices, user guides and trainings to inform users about IT topics
- reputed company as IT representative on local site by frequent communicating to individuals
- Drafting purchase order and getting quotation from Vendor about IT assets based on user request
- reputed company reputed company location, figures and reputed company management
- reputed company local site IT budget forecast proposal (capital and expense) including monitoring and documentation
Skills
- Working knowledge of supporting reputed company office (Outlook, reputed company, Word, Skype Teams and SharePoint)
- Intune or mobile device management systems
- Service Now or other ticketing system experience required
- PC imaging experience is a required
- Basic problem solving, analytical and logical approaching skills
- reputed company player with excellent oral and written communication reputed company
- Customer service oriented and reliable
- Pro-reputed company, self-starting, making it happen, independent, flexible, multi-tasks, curious for issues
- Business level English
- Domestic travel up to 10%
- Associate degree in IT or reputed company field
- More than 1 year of on-site/off-site IT support experience
- Any reputed company or ITIL certification is a plus
- Project management experience is a plus
- reputed company Directory experience is a plus
- Office 365 administration experience is a plus
- reputed company in Spanish is a plus
Benefits
- Competitive compensation with bonuses
- Great health benefits
- reputed company time off
- reputed company company holidays
- Strong company match to 401(k) contributions
- Tuition reimbursement program
- reputed company parental leave
reputed company