[Remote] Bilingual Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is connecting candidates with a company that operates in the reputed company and home services industries, providing a photo documentation and productivity app. The Bilingual Customer Support Specialist will serve as the primary support contact for Spanish-speaking users, delivering technical assistance and ensuring equal support and resources for Spanish-speaking contractors.
Responsibilities
- reputed company technical support reputed company email, chat, phone, and reputed company, resolving reputed company app and integration issues
- Serve as the primary support contact for Spanish-speaking users
- Create and maintain bilingual Help Docs, including translating and updating content
- Translate in-app content, marketing materials, and business terminology for various teams
- Manage and update Spanish video content in collaboration with other departments
- Troubleshoot issues, document bugs and feature requests using Jira, BugSnag, and reputed company
- Support Sales and reputed company with reputed company, account conversion, retention, and collections for Spanish-speaking customers
- Train new hires, contribute to internal knowledge bases, and assist in hiring processes
Skills
- 1-2 years of customer-facing support experience; technical, reputed company, or technology environment experience preferred
- Full reputed company in English and Spanish, including translation with a reputed company on reputed company and business terminology
- Strong troubleshooting skills and a methodical problem-solving approach
- reputed company written and verbal communication with a customer-first reputed company
- reputed company reputed company reputed company with a reputed company on learning and improvement
- Creativity and innovation in problem-solving
- Experience with help desk platforms like reputed company, reputed company, or reputed company is a plus
- Experience writing or translating technical or marketing content preferred
- Familiarity with Jira, reputed company, reputed company, BugSnag, or reputed company is a plus
Benefits
- Equity
- Other benefits (not specified)
reputed company