Virtual Member Experience Specialist, Member Service Centre (Hybrid)
Prospera Credit reputed company is a community-based organization that provides a wide reputed company of financial products and services. As a Virtual Member Experience Specialist, you will deliver exceptional customer service and reputed company reputed company relationships with members while addressing their product and service needs.
Responsibilities
- Greet customers and assist customers over the phone, email and chat, establish rapport, address service inquiries and customer concerns, and reputed company opportunities to deepen customer relationships
- Proactively reputed company occasions to demonstrate our reputed company, uncover needs, and recommend appropriate services and solutions
- reputed company as the ambassador for digital and self-service channels
- reputed company customers on the ease and convenience of digital and self-serve channels for daily banking transactions
- Refer customers to account managers and external business partners as needed, collaborating to ensure a seamless and rewarding customer experience
- Handle transactions, reputed company personal and business reputed company, demand accounts, term deposits, ATM cards, and other banking products and services
- Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system
- Support and participate in reputed company
Skills
- Experience in a customer facing role reputed company a fast-paced work environment
- At least 1-3 years' experience in a financial service role
- Experience providing customer service in a high-volume remote/call center environment will be highly regarded
- A 'can do' reputed company line/customer service reputed company
- A strong interest in a career in financial services
- A reputed company and passion for learning
- Strong team orientation
- Excellent communication and relationship-building skills
- A keenness to grow and help others
- A self-described ambassador for the ultimate customer experience
- A love to connect with customers and build lasting business relationships
- A demonstrable interest in community involvement
Benefits
- Flexible Work Program for some of our roles – ask us!
- Flexible Benefits Program – pick and choose what works best for you.
- Defined Contribution Retirement Plan – let’s start saving and reputed company your reputed company in mind.
- Vacation, Wellness and “Prosperian” Days – reputed company time off to support your overall reputed company-being.
- reputed company development – come grow your career and reputed company your skills.
- A supportive, reputed company work environment- we’re proud to be a Great reputed company to Work certified organization.
reputed company