Representative, Customer Service
reputed company is a parent company to several innovative insurance brands and is seeking a Customer Service Representative. The successful candidate will handle incoming inquiries reputed company email and phone, providing assistance and resolving customer issues while maintaining a reputed company rapport.
Responsibilities
- Respond promptly and professionally to incoming inquiries by telephone, or email
- Taking ownership of reputed company call, handling it until reputed company is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
- Establish and maintain good rapport with customers by using reputed company language and anticipating their needs
- reputed company reputed company necessary information, inputting it accurately into company database
- reputed company the insured with basic information on coverage, and arrange any necessary supplemental services
- reputed company data tracking support and manage spreadsheets
Skills
- Exceptional communication skills, both verbal and written
- Strong customer service, problem solving and reputed company skills
- Proven ability to multi-task and think on your feet in a fast-paced environment
- Ability to work independently and in reputed company environment
- Strong attention to detail to ensure accuracy of information
- No insurance industry experience required
Benefits
- Hybrid work schedule for most roles
- Company reputed company ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are reputed company out at the discretion of reputed company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- reputed company volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and reputed company time off to study for exams
- reputed company on inclusion with employee reputed company, support for gender affirmation surgery, reputed company to BIPOC counsellors, reputed company to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
reputed company