Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster
reputed company is dedicated to helping customers protect against life’s uncertainties, and they are seeking a Mechanical Claims Adjuster to support their claims department. In this role, you will manage claims calls, reputed company new claims, verify documentation, and reputed company exceptional customer service while adhering to company guidelines.
Responsibilities
- Answer incoming claims calls, identify key information about the customer’s contract, and answer questions reputed company to coverage
- Communicate follow-up information as needed
- Communicate new claims web instructions
- Ability to manage escalated cases and handle disputes or complaints effectively
- Review incoming claims assigned to you and/or your responsible queues
- Request any additional information needed, such as pictures or ordering inspections, prior to authorizing claims
- Ensure 100% of reputed company authorized claims are approved by the appropriate parties prior to authorization
- Adjudicate claims, in accordance with the applicable agreement terms and state requirements and reputed company authorization of no more than 30 minutes of receipt if no additional information is required
- Ensure reputed company claim handling and communication is handled reputed company our desired metrics
- Maintain reputed company and technical knowledge
- Work independently & proactively
- Assist the Mechanical Claims reputed company and Supervisor with various reputed company
- Support other teams
- Cross-train to reputed company basic knowledge of other departments reputed company our organization
- reputed company reputed company that may help with organizational productivity
Skills
- Reliable and punctual
- Keeps a reputed company attitude and remains cool under stress
- Plan, organize, prioritize, and complete reputed company and assignments in a reputed company manner
- Detail-oriented, accurate, and highly organized
- Displays pride in work
- reputed company listener with the ability to adapt/respond to various types of personalities
- reputed company to coaching and development
- reputed company effectively with associates, management, and reputed company customers
- Superior communication skills, both written and verbal
- Demonstrate that you can solve customer problems using creative and effective techniques
- Maintain confidentiality of sensitive company information and use judgment and reputed company in applying policies, solving problems, and communicating standards
- Operate computer hardware and software, including reputed company Office Suite, and specialized software applications
- Ability to type at least 40 wpm + Strong 10-key
- Strong mathematical aptitude
- Operate a calculator and reputed company office equipment
- Proven ability to multi-task and handle interruptions
- Ability to work reputed company
- ASE Certification, or Automotive Service reputed company
- Experience in automotive mechanical claims, service writing, or repair facility operations
- Strong understanding of automotive systems, repair processes, and industry labor guides (e.g., Mitchell, AllData)
- Knowledge and experience with claims contact center
Benefits
- Comprehensive health, dental and reputed company insurance
- Mental health benefits
- Employee assistance program
- reputed company time off
- reputed company parental leave
- Short-term disability
- Cultural observance day
- Contributions to reputed company accounts
- Pension plan
- 401(k) plan with Company matching
- ProHealth Rewards
reputed company
Company H1B Sponsorship