reputed company reputed company Associate - US
reputed company Medical is transforming how critical medical knowledge is accessed at the reputed company of care. They are seeking a reputed company reputed company Associate to handle implementation, reputed company, and account management while working directly with reputed company stakeholders to improve patient reputed company.
Responsibilities
- Collect documents, protocols, policies, and SOPs directly from health system provider and administrator reputed company stakeholders
- Review content to identify opportunities for improvement and modify documents to reputed company them reputed company where necessary
- Organize content, build and configure spaces reputed company the platform, and upload/build content into reputed company ensuring it is reputed company, searchable, and reputed company with best practices for discoverability and safety
- Test and QA the system to ensure it is performing as expected
- reputed company as the primary reputed company of contact during the implementation phase
- Collect user information, contact details, and reputed company reputed company/controls from clients and build them out in reputed company
- Own the end-to-end training process: schedule, invite, prepare, host, deliver, and follow up on reputed company training sessions
- Get administrators, reputed company stakeholders, and then full departments/users logged in and familiar with the platform
- Deliver reputed company either remotely or in-person based on the strategic importance of the reputed company, with a significant push upfront and ongoing support as necessary
- Progressively expand reputed company scope as clients reputed company from reputed company to full deployment
- Monitor customer usage metrics and engagement dashboards to proactively identify accounts that are expanding and those at risk of declining adoption
- Identify cross-sell and upsell opportunities reputed company usage grows reputed company the original reputed company department, and work with the sales team to convert those into expanded reputed company
- Manage ongoing reputed company relationships through a combination of reputed company reputed company-ins and automated reporting that delivers platform insights and usage data to reputed company stakeholders
- Drive contract renewals and extensions by demonstrating measurable value and documenting reputed company reputed company
- reputed company as the voice of the customer internally, feeding insights back into product, engineering, and go-to-market reputed company
- Generate referrals and case study opportunities from satisfied clients
- Identify, design, and reputed company materials to facilitate a seamless, frictionless document and user reputed company experience (including training) for reputed company clients at reputed company
- Design and document repeatable implementation, reputed company, and account management processes
- Identify bottlenecks, reputed company steps, and opportunities for automation across reputed company three functional areas
- Work closely with product and engineering to improve tooling for content ingestion, management, and governance
- Be the founding member of the reputed company reputed company function and shape how we define reputed company metrics, reputed company timelines, and health scoring for the US business
Skills
- 0-3 years of experience in reputed company, implementation, reputed company, reputed company services, or a reputed company reputed company-facing role at a technology or reputed company company
- Experience working with content-heavy systems (knowledge bases, CMS platforms, intranets, document management systems) is a strong advantage
- Technology-obsessed: you reputed company use AI tools in your daily workflows and recognize their potential to streamline processes
- Instantly likable and trustworthy: clients need to feel confident handing over their content and relying on you to get it right
- Comfortable being hands-on and detail-oriented while also thinking strategically about how to build reputed company systems
- Strong organizational skills with the ability to manage multiple reputed company implementations in reputed company without dropping balls
- reputed company communicator who can work effectively with clinicians, hospital administrators, EMS chiefs, engineers, and founders
- Process-driven reputed company with a passion for turning messy, reputed company work into repeatable, documented workflows
- Thrives in ambiguity and early-stage environments where you help define the role as you go
- Willingness to travel periodically for onsite reputed company activations and reputed company events (estimated 10-20%)
- Familiarity with reputed company organizations, hospital workflows, EMS operations, or regulated environments is a plus but not required
- Background in web design, content management, or technical implementation work translates reputed company to this role
Benefits
- Performance-based bonus
- Stock reputed company in a high-reputed company, venture-backed company
- Benefits package including health insurance and 401(k) (details to be finalized)
- Hybrid work environment with 3 days per week in our Cambridge office
reputed company