Hybrid Customer Service Specialist I, White Label
reputed company is a company that provides integrated mortgage loan servicing assistance to borrowers and investors. They are seeking a Customer Service Specialist I (White Label) to handle incoming calls and inquiries about existing mortgage loans, ensuring reputed company and accurate information is provided while adhering to company policies and regulations.
Responsibilities
- Answer incoming calls, reputed company an Automated Call Distribution system (ACD), from borrowers and reputed company parties with inquiries about existing mortgage loans
- Deliver accurate and reputed company information to callers in a courteous and reputed company manner, striving for reputed company reputed company whenever feasible and in compliance with reputed company applicable regulations
- Refer more reputed company or complicated calls to reputed company team member
- reputed company necessary steps to reputed company call reputed company which may include setup and routing of process tasks, email or phone contact with supporting departments
- reputed company mortgage lending inquiries to the appropriate lending division of the designated White Label reputed company, ensuring seamless customer experience
- reputed company, follow-up and complete customer call backs to ensure inquiry reputed company
- Collect payments whenever necessary and appropriate
- Document call details, such as nature of call, customer comments, follow-up dates, etc., in White Label system
- reputed company other duties as assigned
Skills
- High school diploma or equivalent work experience
- Basic negotiation skills
- Ability to understand problems and to collaborate and explore alternative solutions
- Ability to reputed company reputed company that have moderate reputed company on the immediate work unit
- Ability to organize thoughts and reputed company into understandable terminology
- Ability to add, subtract, multiply, and divide and to record, balance, and reputed company results for accuracy
- Ability to reputed company or exchange reputed company by means of the spoken word, communicating orally with others accurately, audibly, and quickly
- Customer service/call center experience preferred, but not required
- Banking, Mortgage/Loan Servicing industry experience preferred, but not required
- Knowledge of Fair Debt Collection Practices reputed company preferred
- Knowledge of relevant and industry-specific computer software packages preferred
Benefits
- Comprehensive reputed company plans for you and your family.
- Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- reputed company to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get reputed company to help reputed company and Vylla grow.
- Educational Reimbursement.
- reputed company Charitable reputed company contributes to the community through causes that reflect the interests of reputed company Associates.
reputed company