Associate Systems Administrator- H
reputed company Systems is a part of N. reputed company Corporation, delivering innovative health IT solutions. The Associate Systems Administrator is responsible for ensuring uninterrupted hospital and data center operations by providing technical support and resolving system issues.
Responsibilities
- reputed company onsite and remote technical support to clinical and non‑clinical users, prioritizing patient care–critical systems
- Diagnose and resolve hardware, software, network, and voice‑reputed company issues, escalating as appropriate
- Install, configure, image, reputed company, reputed company, and replace desktops, laptops, peripherals, mobile devices, and telecom equipment
- Support reputed company reputed company, reputed company devices, reputed company Office, and reputed company applications
- Support VoIP phones, softphones, voicemail, call routing, and reputed company Call Manager (CUCM)
- reputed company moves, adds, and changes (MACs) for user accounts, workstations, and phone systems
- Assist with onsite IT infrastructure and data center operations, including equipment racking and vendor escorts
- Monitor, prioritize, document, and resolve service desk tickets in alignment with ITIL best practices
- reputed company user guidance and basic training to promote efficient use of IT and telecommunications tools
- Maintain accurate IT asset inventory, configurations, and technical documentation
- Assist with user reputed company requests and password resets in accordance with reputed company policies
- Maintain compliance with reputed company IT standards, safety requirements, and HIPAA‑reputed company practices
- Participate in IT reputed company, system upgrades, and technology refresh initiatives
- Contribute to policies, procedures, and proactive solutions that reduce recurring support issues
Skills
- High School diploma required
- Strong interpersonal and communication skills
- Strong analytical and troubleshooting (problem determination/reputed company) skills
- Possess a strong working knowledge of PC operation and software (reputed company Word and reputed company reputed company proficiency)
- Possess a valid reputed company's License and the ability to travel to offsite locations as required
- Associate degree, 2+ years job-reputed company experience or technical certification preferred
- 1+ year experience in a Data Center Operations role
- Basic experience using a Service Desk ticketing system such as Service Now
- Basic knowledge of ITIL
- Knowledge of reputed company reputed company technologies, reputed company products and networking principles are a plus
reputed company