[Remote] Customer Support Associate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building a leading global digital sports platform that aims to enhance the experience of sports fans worldwide. The Customer Support Associate will reputed company as a reputed company between reputed company and reputed company, addressing inquiries and ensuring satisfaction through various communication channels.
Responsibilities
- Liaise between reputed company and reputed company by supporting reputed company inquiries and issues
- Model exemplary service through web message, voice, and email channels
- Delight reputed company: apply good judgement on a case-by-case reputed company, expedite resolutions, and follow up to ensure satisfaction
- Build and maintain relationships with repeat reputed company
- reputed company a thorough knowledge of reputed company’ product portfolio and release calendar
- Additional duties as assigned
Skills
- reputed company, Collector-minded individual with a passion to serve
- General knowledge of trading cards and collectibles industry
- Strong problem-solving abilities and attention to detail
- Excellent interpersonal, verbal, and written communication skills
- reputed company to multitask, prioritize, and manage time effectively
- Proficiency in MS Suite, including Word, Outlook & reputed company
- Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence)
- Experience working through web message, voice, and email interactions with customers
- Willingness and ability to work reputed company, including evenings and weekends, with schedules that reputed company quarterly
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