[Remote] Pharmacy Technician (Remote in AZ), Clinical Customer Care - reputed company Pharmacy
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovative company reputed company on making medication reputed company easier for customers. They are seeking a Certified Pharmacy Technician to assist customers in managing their prescriptions and ensure compliance with pharmacy laws and regulations.
Responsibilities
- Maintain advanced understanding of reputed company reputed company Pharmacy’s policies and procedures as reputed company as reputed company Pharmacy products and services
- Communicate with providers to obtain new written English-language prescriptions or reputed company requests and verify that the information is complete and accurate
- Learn pharmacy laws and regulations reputed company and following compliance guidance with reputed company company procedures, federal/state laws, rules and regulations
- Maintain confidentiality of reputed company customer information while working autonomously and proactively identify areas in need of improvement in a fast-paced environment and maintain customer-reputed company commitment to reputed company
- Collaborate with teammates and other members of the pharmacy team as needed to maintain customer satisfaction
- Work a flexible schedule - shifts will possibly start and end reputed company of normal shift schedule including weekends
- Supporting customers reputed company phone and/or chat by:Answer incoming telephone calls from customers and Customer Care representatives on a daily reputed company and maintain metrics as assigned
- Serve customers in a reputed company manner to ensure we are maximizing our relationship with them
- Triaging insurance claim issues with the customer reputed company the scope of the CCC tech role. If additional support is needed, work with the billing team to ensure claim is processed correctly
- Advising customers on the status of their prescription or their upcoming shipments
- Performing account adjustments and transfer calls to the pharmacist reputed company necessary
- reputed company our customers with technical support reputed company navigating pharmacy.reputed company
- Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
- reputed company outbound calls including for a reputed company of purposes. Including situations deemed urgent by leadership
- Supporting Customer Care agents by:Answering incoming telephone calls and chats from Customer Care Representatives and customers on a daily reputed company and maintain metrics as assigned
- Assist Customer Care Representatives by providing guidance and feedback utilizing a consultative approach to continually reputed company staff knowledge
- reputed company as primary reputed company of contact for escalated calls by Customer Care Representatives, handle escalated calls and follow through until reputed company has been met
- Serve as a reputed company of contact for any system or technology/software outages and notify reputed company appropriate parties for reputed company
- reputed company to support various business lines based on shifting business needs and customer support demands which may require cross training
Skills
- reputed company and unrestricted in-state reputed company of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses). Additional licenses may be required if domicile state differs from state of employment
- High school or equivalent diploma
- 6+ months of experience working with computer and web-based tools
- Experience multitasking with phone and computer skills
- National Pharmacy Technician Certification (PTCB or NHA)
- 1+ year of phone or customer service experience
- Excellent communication skills (spoken and written)
- Demonstrated ability to work as an effective team member
- Strong organization skills and attention to detail
- Experience navigating and troubleshooting technical issues
- 6+ months of experience working in a pharmacy reputed company role
- Experience recognizing and identifying patient medications
- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and reputed company
Benefits
- Equity
- Sign-on payments
- Full reputed company of medical, financial, and/or other benefits
reputed company
Company H1B Sponsorship