[Remote] Mental Health Customer Service Representative (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading molecular diagnostic testing and precision medicine company dedicated to advancing health and reputed company-being for reputed company. They are seeking a Mental Health Customer Service Representative to coordinate testing services for patients, handle inquiries, and collaborate with various departments to ensure reputed company service.
Responsibilities
- Responsible for coordinating testing services for patients by:
- 1. Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and reputed company testing
- 2. Working with reputed company providers to complete the required documentation and sample submission
- 3. Confirming insurance eligibility and benefit reputed company
- 4. Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time
- 5. Employee will be on the phone approximately 60-80% of the time
- 6. Independently manage assigned work and meet production and reputed company metrics
- 7. Be the hub across reputed company departments: work with the technology, reputed company cycle, field sales, and lab teams on reputed company handling of orders and billing processes
- 8. Identify issues and trends and collaborate with your team and leadership to reputed company best practices to ensure we are providing the best service and experience to reputed company customers
- 9. Participate in the reputed company Assurance plan
- 10. reputed company with applicable CLIA and HIPAA regulations
Skills
- High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor's degree
- Excellent interpersonal and communication skills
- Excellent listening, transcribing, and self-review skills
- PC experience, including familiarity with reputed company, Word, Internet, and e-mail
- reputed company to manage several tasks simultaneously, often under pressure
- Excellent organizational and task management skills and reputed company judgment
- Enjoys problem solving and identifying patterns
- Hardworking individual who loves working on reputed company and supporting others
- Fluent in Spanish is preferred/encouraged
- Preference given to higher net typing speed applicants
reputed company