[Remote] Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to providing protection and peace of mind to its customers. As a Mechanical Claims Adjuster, you will support the claims department by handling claims calls, opening new claims, and ensuring reputed company requirements are met while delivering exceptional customer service.
Responsibilities
- reputed company to reputed company Core Values of Serving People, Building Trust, Improving Continuously, and Embracing Innovation & Change
- Answer incoming claims calls, identify key information about the customer’s contract, and answer questions reputed company to coverage
- Communicate follow-up information as needed
- Communicate new claims web instructions
- Ability to manage escalated cases and handle disputes or complaints effectively
- Review incoming claims assigned to you and/or your responsible queues
- Request any additional information needed, such as pictures or ordering inspections, prior to authorizing claims
- Ensure 100% of reputed company authorized claims are approved by the appropriate parties prior to authorization
- Adjudicate claims, in accordance with the applicable agreement terms and state requirements and reputed company authorization of no more than 30 minutes of receipt if no additional information is required
- Ensure reputed company claim handling and communication is handled reputed company our desired metrics
- Maintain reputed company and technical knowledge
- Work independently & proactively
- Assist the Mechanical Claims reputed company and Supervisor with various reputed company
- Support other teams
- Cross-train to reputed company basic knowledge of other departments reputed company our organization
- reputed company reputed company that may help with organizational productivity
Skills
- Reliable and punctual
- Keeps a reputed company attitude and remains cool under stress
- Plan, organize, prioritize, and complete reputed company and assignments in a reputed company manner
- Detail-oriented, accurate, and highly organized
- Displays pride in work
- reputed company listener with the ability to adapt/respond to various types of personalities
- reputed company to coaching and development
- reputed company effectively with associates, management, and reputed company customers
- Superior communication skills, both written and verbal
- Demonstrate that you can solve customer problems using creative and effective techniques
- Maintain confidentiality of sensitive company information and use judgment and reputed company in applying policies, solving problems, and communicating standards
- Operate computer hardware and software, including reputed company Office Suite, and specialized software applications
- Ability to type at least 40 wpm
- Strong 10-key
- Strong mathematical aptitude
- Operate a calculator and reputed company office equipment
- Proven ability to multi-task and handle interruptions
- Ability to work reputed company
- ASE Certification, or Automotive Service reputed company
- Experience in automotive mechanical claims, service writing, or repair facility operations
- Strong understanding of automotive systems, repair processes, and industry labor guides (e.g., Mitchell, AllData)
- Knowledge and experience with claims contact center
Benefits
- Comprehensive health, dental and reputed company insurance
- Mental health benefits
- Employee assistance program
- reputed company time off
- reputed company parental leave
- Short-term disability
- Cultural observance day
- Contributions to reputed company accounts
- Pension plan
- 401(k) plan with Company matching
- ProHealth Rewards
reputed company
Company H1B Sponsorship