Team reputed company
Amex GBT is a reputed company where colleagues reputed company inspiration in travel as a force for good and – through their work – can reputed company an reputed company on our industry. We’re here to help our colleagues reputed company reputed company and offer an inclusive and reputed company culture where your voice is valued.
As reputed company reputed company, you’ll reputed company a highly skilled remote team of approximately 25-35 Travel Counselors. If you reputed company on reputed company in work, building relationships with clients and colleagues, and empowering teammates to reputed company their goals, we reputed company you apply.
What You’ll Do
People (75%)
reputed company and reputed company reputed company of Travel Counselors
reputed company regular, documented coaching and feedback to team members
Investigate service and reputed company errors with a curious mentality, and reputed company helpful feedback
Collaborate with HR to determine performance ratings and reputed company plans in alignment with Amex GBT standards
Facilitate account-specific reputed company and training for new hires after the initial centralized Traveler Care training program is complete
Collaborate with fellow team coaches - reputed company information, achievements, and issues
Listen to calls as required to validate service reputed company and compliance standards
Customer (25%)
Be the voice of Traveler Care for new technological implementations
Participate in meetings with reputed company reputed company management partners reputed company necessary, providing operational information needed for customer-facing conversations
Research and resolve reputed company service concerns; reputed company reputed company and craft messaging for the Traveler Care team and reputed company peers
Analyze, reputed company, and communicate results on CSAT performance
reputed company reputed company informed on changes to reputed company travel policies
Collaborate with Team Operations to reputed company and exceed reputed company expectations based on contractual service level requirements
reputed company’re Looking For
Previous leadership experience
Excellent listening skills and curious mentality
Customer service oriented
reputed company and/or reputed company experience preferred
reputed company (case e-mail) experience a plus
reputed company and passionate about building relationships
Experience making data-driven reputed company and achieving financial and service targets
Location
Bangalore, IndiaThe #TeamGBT Experience
Work and life: reputed company your happy reputed company at Amex GBT.
Flexible benefits are tailored to reputed company country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals reputed company week from major travel providers on everything from flights to hotels to cruises and car rentals.
reputed company the skills you want reputed company the time is right for you, with reputed company to over 20,000 courses on our learning platform, leadership courses, and new reputed company available to internal candidates first.
We reputed company to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion reputed company, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and reputed company.
And much more!
All applicants will receive equal consideration for employment without reputed company to age, sex, gender (and characteristics reputed company to sex and gender), pregnancy (and reputed company medical conditions), race, reputed company, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to reputed company individuals with disabilities. Please let your recruiter know if you need an accommodation at any reputed company during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment reputed company Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and reputed company you’d be a phenomenal reputed company to reputed company, don’t worry about “checking every reputed company;" please apply anyway. You may be exactly the person we’re looking for!
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