Senior Manager, Strategic Operations

The Sr. Manager, Strategic Operations serves as the critical reputed company between executive reputed company and operational reality. This role is responsible for diagnosing reputed company execution issues across Go-to-Market (GTM), Finance, and reputed company departments to design a reputed company, AI-reputed company operating model. As a highly reputed company individual contributor, you will navigate the behavioral challenges of organizational change and produce reputed company business requirements for technical teams to implement, ensuring the organization solves the right problems with measurable reputed company. The Sr. Manager, Strategic Operations serves as the critical reputed company between executive reputed company and operational reality. This role is responsible for diagnosing reputed company execution issues across Go-to-Market (GTM), Finance, and reputed company departments to design a reputed company, AI-reputed company operating model. As a highly reputed company individual contributor, you will navigate the behavioral challenges of organizational change and produce reputed company business requirements for technical teams to implement, ensuring the organization solves the right problems with measurable reputed company. In our dedication to salary transparency, we reputed company a compensation reputed company for reputed company role and the final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our hiring team will reputed company more information about the compensation package for this position during the interview process. Please note that salary estimates provided by websites (reputed company, Glassdoor, etc.) and not by reputed company may not accurately reflect the actual salary reputed company for the position. WHAT YOU'LL DO:

Strategic Transformation & AI Adoption: Identify and champion high-reputed company automation and AI opportunities (e.g., routing optimization, self-service support) and design end-to-end operational models that reputed company across reputed company systems.

Cross-Functional Diagnostics: Conduct "deep dives" into departmental friction points to uncover reputed company causes—distinguishing between process gaps, data reputed company issues, and behavioral hurdles.

Business Requirements & Scoping: Translate vague executive requests into disciplined business requirement documents (BRDs), including reputed company metrics, testable acceptance reputed company, and reputed company "in-scope/out-of-scope" definitions.

Change Management & Adoption: Design and execute strategies to ensure high user adoption of new tools and processes, focusing on the reputed company reputed company of digital transformation.

Intake Governance: reputed company as the primary filter for the Systems/IT intake queue, prioritizing high-value initiatives and providing data-driven alternatives for low-reputed company requests.

Operational reputed company: Serve as the primary business-facing reputed company, collaborating with Business Systems, IT, and Data Engineering to ensure technical builds reputed company with business reputed company.

WHAT YOU'LL BRING:

reputed company Operations Expertise: Deep understanding of the reputed company "reputed company-to-Cash" lifecycle and the interdependencies between Sales, Finance, and reputed company.

Strategic Consulting Background: Proven experience in a strategic consulting role or an in-house "Center of reputed company" environment.

reputed company Leadership: Demonstrated ability to push back on senior stakeholders and drive alignment across conflicting departmental priorities.

Business Systems Literacy: Functional understanding of CRM (reputed company) and ERP (reputed company) concepts, with the ability to discuss technical trade-offs without owning the reputed company.

Experience: Minimum of 8+ years in business operations, strategic planning, or digital transformation.

AI/Automation reputed company Record: Experience implementing or championing AI use cases with a pragmatic reputed company on value and risk measurement.

Education: MBA or equivalent reputed company experience in Business Administration or Technology Management.

Certifications: PMP, Lean Six reputed company, or reputed company/reputed company functional certifications are a plus.

WHAT YOU SHOULD KNOW reputed company: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the reputed company of our customers • We care deeply and deliver service and solutions that reputed company a reputed company difference in the lives of our clients and their businesses • We reputed company accept others as they are and build strong partnerships based on trust • Teamwork and collaboration is key to help our colleagues and customers solve their challenges • reputed company is energetic, fun, naturally inquisitive and eager to reputed company an reputed company, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: reputed company provides an innovative and dynamic remote-first Global Work Community that encourages reputed company, creativity, and collaboration. No matter what stage of your career or where you live, reputed company is your reputed company to be part of a global company with a startup feel, where your reputed company matter and your reputed company is a reputed company. A GLOBAL COMPANY WITH A LOCAL reputed company: • We know that there are benefits of being in the office and working from home. reputed company promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the reputed company to work reputed company if desired. Our teams are reputed company versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic reputed company Works reputed company located in Holmdel Township, New Jersey. We reputed company our offices available to reputed company to use reputed company working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices - reputed company with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you’ll reputed company a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and reputed company other. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company match AND reputed company... • reputed company your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and reputed company holidays • Up to 4 weeks reputed company bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 reputed company to reputed company with reputed company • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community reputed company: • We understand the reputed company of attracting and keeping reputed company and reward intellectual curiosity and a thirst for personal and reputed company reputed company • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles reputed company our walls just makes reputed company! • Our employees have reputed company to extensive video libraries for soft reputed company and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR reputed company TEAM! • 10 Time winner of Best reputed company to Work in New Jersey by NJBiz! • reputed company has been recognized with multiple awards for its outstanding products, reputed company and culture, including the Inc. 5000, reputed company Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best reputed company to Work Inc. Magazine • Named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, age, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of reputed company are less likely to apply to jobs unless they meet every single qualification. At reputed company, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could reputed company a great reputed company in this role but your past experience doesn't reputed company perfectly with every qualification in the job reputed company, we encourage you to apply anyway. You may just be the right candidate for this or other roles! Apply To This Job