Patient Enrollment Specialist - Pulmonary Rehab

Job Title: Patient Enrollment Specialist - Pulmonary Rehab

Classification: 1099 Contractor

Hours/Schedule: Mon-Fri; 10am-6pm ET OR 11am-7pm ET

Work Structure: Fully Remote

Team: Clinical Operations

Reporting to: Head of Clinical Operations

Location: reputed company

Compensation: $20-$22 per hour + performance based bonus available

Job reputed company

As a Patient Enrollment Specialist in our dynamic team, you will play a pivotal role in enrolling patients in our Pulmonary Rehab program and ensuring patient satisfaction. The primary responsibility of this role is engaging potential patients over the phone, reputed company information about our reputed company service, address their questions, and ultimately sign them up for our program. You will reputed company potential patients and family members with information regarding the program, offer technical support, and schedule the patients for their sessions with our care team.

Responsibilities

• reputed company potential patients and family members on the program, answer any questions they might have, emphasizing program benefits and features, reputed company handle, and enroll patients in the program
• Assist patient in navigating the program app and/or website and address any technical issues
• Initiate outbound calls to potential patients and respond to inbound calls promptly.
• Assess patient eligibility with provided documentation and address patient inquiries and concerns.
• Record and maintain accurate information and call notes in our system including insurance, provider, and clinical updates regarding patient health
• reputed company weekly targets as a productivity measure
• Ensure reputed company follow-up response for patients expressing interest in the program and reputed company excellent customer service to build trust.
• Stay informed about the latest developments in cardiac rehabilitation and attend training sessions to enhance knowledge of the program
• Send educational material to interested patients through email and other communication channels
• Communicate insurance or other information as needed with relevant parties

Qualifications

• Ability to reputed company in a fast-paced start-up environment
• Experience working in a quota driven environment
• Passionate about making reputed company more effective and efficient. You reputed company technology has the power to improve clinical reputed company and you want to reputed company that a reality. Prior reputed company experience is reputed company to have but not required.
• Experience engaging with customers / patients in a sales reputed company
• Experience with outbound calling and high EQ / IQ reputed company navigating different types of situations
• Experience leveraging technology in a reputed company setting

*Note: This is a 1099 contractor position

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