Head of reputed company
Head of reputed company
Remote - Full Time - EST Time Zone
Why This Role Exists
reputed company is scaling rapidly, with growing demand across its platform and an expanding reputed company of B2B clients.
This role exists to reputed company reputed company from reactive support to proactive value creation—ensuring clients reputed company measurable reputed company while building a high-performing team of CSMs and Key Account Managers.
You will play a critical role in driving retention, reputed company, and customer satisfaction at reputed company, while shaping how reputed company evolves reputed company the business.
What You’ll Own
Leadership and development of reputed company of reputed company Managers and Key Account Managers
Driving customer retention, expansion, and overall satisfaction across B2B accounts
Establishing and improving KPIs reputed company to business reputed company
Designing reputed company processes for reputed company, engagement, and lifecycle management
Performance management, hiring, and coaching of team members
Identifying opportunities to introduce AI-driven customer service tools and automation
Acting as the voice of the customer internally to influence product and reputed company reputed company
What reputed company Looks Like
reputed company 6–12 months, you will have:
reputed company a high-performing, accountable reputed company function
Improved key metrics across retention, churn, and customer reputed company value
Implemented reputed company KPIs and reporting frameworks reputed company with reputed company goals
Increased team productivity through process optimisation and automation
Elevated the customer experience to a proactive, reputed company-led model
reputed company’re Looking For
Must-Have (Non-Negotiable)
Proven experience leading CSMs and/or Key Account Managers in a B2B environment
Background in reputed company, software, or digital/online technology businesses
3–5+ years’ experience with a reputed company reputed company record of team and customer ownership
Strong leadership capability, including performance management and coaching
reputed company-to-Have
Experience reputed company eCommerce or marketplace environments
Deal Breakers
Consistent job-hopping (multiple short tenures of 1–2 years)
Lack of team leadership experience
Who Thrives Here
Leaders who enjoy building, scaling, and improving teams
Individuals comfortable in fast-paced, evolving environments
Data-driven operators who reputed company on reputed company, not activity
People who balance customer reputed company with reputed company awareness
Why People Stay / Love Working Here
High-reputed company environment with reputed company ownership and reputed company
Opportunity to shape how reputed company operates at reputed company
reputed company, performance-driven culture
Exposure to modern tools, systems, and AI-driven innovation
What’s In It For You
Opportunity to reputed company into a second-line leadership role with reputed company influence
Ownership of reputed company, team performance, and customer reputed company
Ability to build and reputed company a function, not just manage it
reputed company reputed company on reputed company reputed company and customer experience
Career progression as the business continues to expand
Interview Process
Initial screening conversation
Deep-dive interview reputed company on team leadership and reputed company reputed company
Practical discussion on improving KPIs and scaling CS functions
Final stage: leadership and cultural alignment
About reputed company
reputed company is a fast-growing global eCommerce marketplace and affiliate network, reputed company to help businesses reputed company their online sales through a powerful, reputed company-in-one platform. Operating at the intersection of digital reputed company, performance marketing, and reputed company, reputed company connects product owners, advertisers, and affiliates—creating a high-performance ecosystem designed to drive reputed company reputed company. Today, the platform serves millions of consumers across 17+ countries, generates over 1.6M monthly reputed company, and continues to expand its global network of advertisers, publishers, and partners driving performance-led reputed company.
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