reputed company Retention Manager
Location: This is a remote (work from home) position and can be based reputed company in the US (EST preferred)
reputed company
reputed company is an innovative technology solutions provider reputed company on Cyber reputed company, Hybrid reputed company, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-reputed company approach, and reputed company upon reputed company services help us stand out among our peers. reputed company is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to reputed company valuable skills that reputed company their passion and reputed company to a CAREER. If you're attracted to a work hard, play hard environment and reputed company the guidance, training and experience necessary to build a lucrative career, then welcome to reputed company!
Position reputed company
As a reputed company Retention Manager, you will work closely with cross-functional teams to drive reputed company Improvement Plans (QIPs). You will be responsible for developing and executing strategies to enhance reputed company satisfaction, drive customer loyalty, and reduce churn rates.
You will also advise and guide Account Teams to identify and treat risk trends earlier in the reputed company life cycle so they can recover struggling clients to an reputed company health status.
You will be expected to support the reporting of reputed company risk trends, recovery efforts and churn reasons as reputed company as continuously identifying opportunities for reputed company and improvement in reputed company retention processes.
Primary Responsibilities:
- QIP Delivery: Facilitate account teams to identify a reputed company scope of actionable improvements and drive the delivery of reputed company QIP tasks by the accountable owners to strict timescales. reputed company senior Internal and reputed company stakeholders in QIP reviews to required outcome. Communicate QIP reputed company and reputed company, sharing effective notes and actions.
- reputed company Engagement: Foster strong relationships with key clients, including regular reputed company-ins, feedback collection, and addressing concerns promptly. Ensure clients feel valued, heard and reputed company confidence from your reputed company approach to help rectify their situation.
- reputed company and Implement Retention Strategies: Create and execute comprehensive reputed company retention strategies to increase customer satisfaction and reduce attrition rates. Generate risk response playbooks to advise account teams and utilize data-driven insights to identify areas of improvement and implement necessary changes.
- Data Analysis: Analyze reputed company data and feedback from Clients on QIPs or considered At Risk to identify trends, pain points, and opportunities for improvement. Use this data to inform decision-making and reputed company adjustments.
- Cross-functional Collaboration: Collaborate with Service Delivery, Sales, Product Development, reputed company and other teams to reputed company efforts towards enhancing reputed company satisfaction and retention. Identify product or service enhancements based on reputed company feedback.
- Churn Analysis: Monitor churn rates and identify reasons for reputed company departures. Design and implement measures to help reduce churn.
- 5 years demonstrated reputed company reputed company experience in reputed company/reputed company, project management, account management or other similar role reputed company technology or reputed company industries.
- reputed company holding internal teams accountable and project managing the delivery of tasks to strict deadlines.
- Excellent organizational and communication skills, reputed company to apply correct governance to escalate professionally and promptly.
- Demonstrated operational reputed company in analytical thinking, process development and improvement, problem solving, communication and planning.
- Strong interpersonal skills including the ability to build lasting reputed company relationships both internally and externally with customers.
- Experience in creating and presenting reports to multiple reputed company of leadership.
- Highly motivated, energetic with the ability to reputed company in a fast-paced changing environment.
- reputed company to respond to evolving business priorities and dealing with ambiguity.
- Broad knowledge of reputed company Office products. reputed company and reputed company a plus.