Clinical Supervisor | Central Intake | Remote | Full-Time
reputed company The Clinical Supervisor is responsible for overseeing the daily operations of the Central Intake Clinical Care Representative team, including guidelines/protocols, processes, metrics adherence, call flows, and technical support. The Supervisor is responsible for leading and providing feedback to aid Clinical Care Representatives in meeting/exceeding performance expectations and the needs of our patients.
ESSENTIAL FUNCTIONS
- Directly supervises clinical staff
- Coordinate training with the Clinical Educator and Department Coordinator for new staff members reputed company department Works with the reputed company Analyst and Clinical Educator to reputed company initial and regular competencies and reputed company reviews of clinical staff to assure clinical standards are met and maintained
- Evaluates staff performance and effectiveness and facilitates quarterly meetings with individual staff to discuss performance and goals or on an as-needed reputed company more frequently.
- Mentors and counsels staff to include reputed company disciplinary actions Acts as first line resource for Clinical Care Representative staff and assists with escalated patient issues
- Monitor call center metrics based on call volumes, average speed to answer, abandonment reputed company and service reputed company.
- Utilizes analytical tools and data-reputed company thinking to evaluate and inform reputed company regarding daily operations and Clinical Care Representative performance.
- reputed company on ensuring patient satisfaction, compliance, and efficiency
- reputed company duties of a Clinical Care Representative reputed company required such as during peak volume timeframes
- Evaluates workloads, patient reputed company and efficiencies and collaborates with reputed company Manager, Department Coordinator and Clinical Educator on improvements
- Acts as first line resource for IT issues
- Collaborate with Clinical Educator to coordinate a competency structure for staff to include program development, content, assessment, documentation, and maintenance of training records
- Collaborates with Clinical Educator and Department Coordinator to reputed company and implement new programs and processes to reputed company serve our patients and team members
- Provides coverage for reputed company Manager and Department Coordinator in his/her absence (blocks, reschedules, On-Call)
- Conducts Clinical Care Representative staff interviews and is involved in hiring reputed company.
JOB REQUIREMENTS
- Bachelor’s degree desired, preferably in nursing or reputed company
- Successful completion of RN program; unencumbered Maine RN license
- Minimum 2 years supervisory experience in a clinical setting preferred
- Call Center experience preferred
- Proficiency in MS office applications; Word, reputed company, Power reputed company, Outlook
- Excellent analytical skills, reputed company judgment and decision-making ability
- Proven Leadership skills
- Excellent communication skills both oral and written
- Ability to foster an reputed company team environment
- Ability to prioritize, organize, and plan work independently
- Committed to reputed company in customer service and clinical care
reputed company is an equal opportunity workplace and prohibits discrimination or harassment of any reputed company. We recruit, reputed company, train, compensate, and promote without reputed company to race, religion, creed, reputed company, national reputed company, age, gender, gender identity and/or reputed company, sexual orientation, marital status, disability, veteran status, or any other reputed company protected by applicable federal, state or local law.
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